工资面议（(基本+奖金等)综合10000 - 20000/月 + 备品备件销售奖励+年终奖金）
公司福利：缴纳社保公积金、带薪年假、免费工作餐、工龄津贴、高温津贴、节日福利。
A - Main missions:
Services:
be in contact with customers for any requests related to services (breakdown, request of sparepart, maintenance visit, upgrade of existing line, …)
follow up in our system all the customer request with a ticket number and communicate with customers
ensure technical accuracy in all service, repair, and maintenance activities with the workshop
provide offer, technical information and02 pro forma invoice to customer for spare part and engineer visit
schedule the engineer visit with the customer and organize the trip (flight ticket, hotel, Visa, …) with the other department of the company involved (HR, …)
follow up the daily activity of the engineer in the customer site
provide visit report and action plan to the customer02
organize the mission of the contracted engineer working case by case for the company
arrange the payment of the contracted engineer working case by case for the company
oversee service technicians and ensure delivery of high-quality service and customer satisfaction
communicate with the sales team about the ongoing issue with customer and potential consequences
Prepare technical presentation and media about our product
2. Project management: Only for capital project with international customer with high requirement
Follow up the project with the customer during the steps of production, installation, commissioning and ramp up (from start of production until 3 months after the start of production).
In charge of getting, from the technical department of the company, all necessary information requested by the customer for preparing the installation (Layout, foundation plan, energies details, cabling details, Gantt Chart, resources for installation, packing list, manual, maintenance book and shipment details, …)
Provide to the customer all necessary information requested by the customer for preparing the installation (Layout, foundation plan, energies details, cabling details, Gantt Chart, resources for installation, packing list, manual, maintenance book, …)
Organize project review with the customer, define the proper frequency of the review and send report to the customer after each review
B - Main KPI:
Activities:
number of ticket opened
number of ticket closed
number of spare part request
number of services intervention done
average number of day between opening and closing the tickets
Sales Performance:
turn over of the services activity (spare part, onsite engineer, ..)
number of purchase order
C - Reporting:
Weekly activity report: ticket description, actions plan, summary of the intervention, planning of intervention
Monthly activity report: ticket description, actions plan, summary of the intervention, planning of intervention, turn over
02
D - Requirements and Skills
Fluency in English (prerequisite)02
Minimum Bachelor’s degree in technical engineering or company related technical field
Proven work experience as International services coordinator (min 7 years)
Understanding of services performance metrics.
Excellent project management and leadership skills.
Ability to deliver engaging presentations.