Functional Roles, Responsibilities and Essential Duties: Essential duties and responsibilities include the following. Other duties may be assigned.
岗位职责和主要工作内容：以下为主要的岗位工作内容。其他工作内容另指派。


? Serve as the primary interface with assigned external customers for all matters concerning inside sales, and total support, insuring that both customer and company objectives are met
? Establish, implement, and monitor the Order process for assigned customers
? Cover all disciplines within the Order process, including financial, contractual, and legal relations with the customer
? Assume overall responsibility for customer satisfaction as well as key decision making responsibilities directed at Compliance Management and the support of the organization’s sales and income objectives
? Primary customer interface for issues pertaining to spare part procurement
? Timely respond to all customer inquiries on the processing of customer orders, acknowledgements, amendments, and alterations
? Clearly define and communicate problems as perceived by the customer
? Maintain current knowledge of the product / order status including future use and needs of the customer.
? Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of the company and the customer
? Provide functional direction to supporting personnel; apply knowledge of product support to identify and solve any current or potential problems
? Monitor special programs; coordinate both internally and externally with the customer
? Screen and analyze customer order practices looking for trends and unusual order practices
? Maintain support of the organization’s sales objectives and customer satisfaction through critical material allocation; effective management of foreign sales tax criteria, and review and reporting of all customer credit requests
? Manage compliance through reviews, audits, and reporting to government agency requirements
? Other tasks assigned by Director Project House


Job Requirements:
工作要求：
Education, Training,
Experience:
教育、培训和经验：
? Bachelor's degree from an accredited university or college
? At least 5 additional years of experience in field or product support
Certifications, Licenses, Registrations:
资历证书： Educational Certificate


Knowledge, Skills, Abilities:
知识、技巧和能力：
? Ability to effectively interface with all levels of internal and external customers
? Strong oral and written communication skills
? Solid interpersonal and leadership skills
? Strong customer mindset
? Fluent English