工作任务

Reporting directly to the Area Manager or Store Manager, responsible for managing the day-to-day operations of a store including sales, expense control, maintaining inventory levels, customer service and training and scheduling personnel to ensure operational excellence, customer satisfaction, maximize sales and productivity and profitability.

直接向区域经理或店铺经理汇报情况，负责店铺的日常运营，包括：销售、费用控制、库存管理、客户服务、员工培训和排班，以确保店铺的高效运营，维护顾客满意度，***化销售业绩和销售利润。

MAIN RESPONSIBILITIES

主要职责
Set up yearly sales target and yearly work goals for store.
年度销售指标和年度工作目标。
Lead team to reach sales target and KPI goals.
团队达成销售指标和绩效指标。
Analysis sales performance on weekly, monthly and yearly basis.
周，每月和每年为基础分析销售业绩。
Consistently maintain highest degree of customer service to guaranty customer's loyalty.
保持良好的服务来维系每一位顾客。
Arrange doing product training, role play and MOI training in store to build up staff's selling techniques in briefing and when store with low traffic
铺处于非忙碌状态时，安排对员工进行简要的培训，如产品知识、角色扮演训练、MOI培训等，以提升员工的销售技巧。
Consistently feedback to store staff to coach them to meet company's need.
对店员的表现做出反馈，对店员进行指导，来让他们达到公司的要求。
Develop and motivate staff through goal setting, on job training and regular work feedback to help them to reach the next level.
目标设定、在岗培训和日常工作中的反馈来发展和激励员工，帮助他们达到更高的目标。
CRM management: to build up and maintain VIP customers.
关系管理：建立和维护VIP顾客。
Store stock management: well know about best sellers /slow moving items in store and proactively communicate with Merchandising dept for stock transfer in/out to boost highest sales and ST performance, daily/monthly stock-take/ prevent stock loss/ stock analysis.
的库存管理：清楚店铺货品的畅销和滞销情况：主动与商品部沟通，协调货品的运转、调拨；每日/每月的货品盘点及防止货品损失；库存分析。
Attend weekly/quarterly meeting in office and deliver the information to store staff to reach common goals
每周/每季度的办公室会议，并且把会议的信息传达给店铺员工以达到共同目标。
Ensure store is in high standard of clean and tidy condition and visual merchandising meets and presents brand image all the time. Store furniture maintenance.
整个店铺的清洁卫生和货品陈列的整齐有序，维护店铺形象，维护店铺设施。
Staff grooming standard to meet company request all the time to keep brand image.
确保店员的着装标准满足公司的要求，以维护品牌形象。
Keep awareness of market trends in this industry, understanding customer needs and observing competitor's commercial activities.
行业的市场趋势，了解顾客需求，关注竞争品牌的商业活动。
Set up work planning to well arrange work with efficiency and minimum staff OT. Weekly and quarterly work planning set up. Staff's AL arrangement.
工作计划，有效地分配工作，最小化员工的加班时间。做好每周和每季度的工作计划，安排好员工的年假。
Daily briefing and monthly meeting in store, to recap and deliver timely information to store staff and ensure store daily operation work smoothly and follow company policy.
/每月组织店铺例会，向员工传达实时信息，确保店铺每日的正常运营并符合公司规定。
Store work roaster arrangement and well control staff attendance.
店铺排班，监督员工出勤。
Assist in store event.
店内活动。
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Store staff recruitment.
店铺员工。
Have team work spirit, good relationship with other shops, office department and LL.
团队精神，能够和其他店铺，办公室各部门和商场都保持良好的关系。
Know how to delegate work.

知人善任


Customer complaint handling.
的处理

其他：
在店内建立强大的跨职能关系
公司可能时常会委派其他的任务或者事务给店铺经理及副经理。
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PROFESSIONAL REQUIREMENTS

企业专业技能要求
At least 3 years experience in the management of sales;

至少3年销售经理经验
Excellent communication ability, presentation and people skills;
的沟通能力，演讲和个人技能
Good computer skills；
的计算机操作能力
Fluent Mandarin and English in writing, speaking and listening；
的普通话，英语听写良好
Luxury sense
侈品的时尚感
Good customer service sense
良好的客户服务意识
Integral, responsible and proactive.
整体意识、责任感和主动性

PERSONAL REQUIREMENTS

个人要求
>ATTITUDE

态度
Teamwork - work together with others to reach a common goal

团队合作- 能和其他员工一起合作完成共同的目标。
Open Mind - receptive to constructive feedback and willing to try out new ideas

开放性思维- 善于给出建设性的反馈并且愿意提出新的想法。
Progressive - continuously look for ways to improve and keep up with changes
心- 不断地寻找前进的方法应对各种变化。
Flexibility - adapt to changes daily while maintaining a positive attitude and working towards the set goal

适应性- 适应变化，保持乐观的态度，朝着既定的目标努力。
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Empathy - take into consideration and act reasonably according to feelings / needs of your colleagues

同理心- 理解同事们的感受，采取适当的行动满足他们的需求。
Straightforward - express opinion directly to the point while respecting others

坦率- 不失尊重地向他人直述自己的观点。
Stress Resistance - remain calm and positive in challenging situations

抗压能力-在遇到挑战时保持镇定和乐观。
Loyalty - believe and stand up for the company’s best interest among colleagues and towards outsiders

忠诚- 对内对外都维护好公司的利益。
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LEADERSHIP / MANAGEMENT
>领导能力/管理能力
Overview - grasp of the big picture

总体观念- 把握大局
Plan & Organize - keep a good overview while looking into relevant details and adapting to changes

计划性和组织能力- 在把握全局的基础上，能够关注相关细节并且适应变化。
Delegation - allocate tasks to optimize each staff’s ability and complete task in efficient and effective ways

授权- 给每个人分配的任务可以让员工的能力得到充分的发挥，并且使得员工能够高效地完成任务。
Staff Development - believe in people and give constructive feedback (+ and -) t
发展- 信任员工并且给予他们有建设性的建议
Decision Making - use common sense and logical thinking to staff to bring out the best in them

决策力- 积累经验，理性思考，做出决断
Ability to Convince / Influence - push through ideas with rational and logical points come up with solutions to problems
力- 通过理性逻辑思维提供解决方案。
Courage - have the guts to make reasonable demands and push through new changes to improve
- 勇于做出合理的决定，并且能够推动变革。
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>BUSINESS

商业能力
Business minded - work to maximize selling opportunities and anticipate customers needs.
头脑- ***化销售机会并能预测客户需求。
Communication - express oneself clearly, fluently and logically
交流能力- 能够清楚、流畅、有逻辑地表达自己的观点。
Customer Service - go the extra mile to satisfy / surprise customers while adhering to company policy
服务- 在公司规章允许的情况下，能够在日常生活中，额外做出努力来满足顾客需求，给予顾客惊喜。
>DRIVE / AMBITION
Able & Willing to Learn - humble and eager to learn to improve

学习能力和意愿- 谦逊好学，有上进心。
Proactive - use own initiative to take action and push through new things with common sense

积极主动- 主动采取行动推进新理念。
Creativity - come up with different ideas and able to see things from different angle (not just own angle)

创新能力- 能够提出不同的想法，能从不同的角度看待问题（不只是从自己的角度）