吉宝置业作为推动实现可持续未来，重新定义城市空间的引领者，积极响应世界各国关于人口老龄化的应对战略，近年开启在养老市场的前瞻性布局，致力于为城市家庭带来独具特色的都市养老机构。进入中国并择址核心城市的区域中心位置，定位高端介护式养老机构。吉宝置业将其源于新加坡的国际质量管控体系引入养老业务，并开创性地引入 “老年综合疗愈生态”，为老年群体提供优越的生活环境、积极的社交生活和专业的健康照护服务，赋予老年生活全新生活质量和更多的可能性。吉宝置业将不断推动养老产业各项标准的建立与提高，致力打造全球领先的高端养老机构旗舰品牌。
Keppel Land as the leader of urban sustainable development, contributes actively to the development of aging society. Since 2022, Keppel Land has strategically laid out the high-end institutional senior living market, committed to bringing more than traditional senior living centers institutions to Asian urban families, and entered China as the first market. Keppel Land chose the core geographical location of major cities to set up high-end senior living institutions, and creatively introduced the "elderly Comprehensive healing ecosystem", providing a reassuring living environment, high-end social life, and the world's leading health care services for the elderly, helping the elderly improve their quality of life, communicate with society, and keep pace with the times. Keppel Land has introduced its Singapore excellence quality control system into the senior living business and is committed to building the world's leading flagship brand of high-end senior living institutions.
Overall purpose of the job
职位概述
副院长负责完成院长委托的相关管理任务，协助院长维持和扩展养老机构业务。院长不在时，代表院长处理相关事宜。Deputy Director is responsible for the completion of the director’s relevant management tasks, assist the director to maintain and expand the facility’s business. When the director is absent, should on behalf of the director to deal with the relative matters.
严格遵守公司的职业道德规范，尊重老人的隐私和尊严；保证给老人安全、舒适的生活；对老人的相关信息严格保密；始终遵守现行的法律法规和公司规定。He/ she must respect strictly Group’s professional ethic norms, to respect residents’ privacy and dignity, to ensure the providing of safe and comfortable life to residents, to respect residents’ information confidentiality, and to respect government legislations and company regulations.
Main responsibilities
主要职责
1 Management of the Multidisciplinary Team (MDT): Lead and coordinate the daily work of the MDT to ensure the delivery of high-quality care and services to residents.
2 Internal Management: Oversee the administration and management of the nursing home, including budgeting, staffing. Ensure that all policies and procedures are followed, and that the nursing home is operating in a safe, efficient, and effective manner.
3 Sales Management: Assist the Facility Director to improve sales performance, analyze the sales performance, develop the sales strategies such as improving customer satisfaction or developing new products.
4 Quality Improvement: Participate in continuous quality improvement initiatives, monitoring and evaluating the quality of care and services provided, and implementing changes to improve the resident experience.
5 Compliance: Ensure that the project is in compliance with all relevant regulations and standards, including but not limited to health and safety, infection control, and fire safety.
6 Communication and Relationships: Maintain positive relationships with residents, families, staff, and stakeholders. Foster open communication, resolve conflicts, and promote teamwork.
7 Leadership: Provide leadership and support to the team, fostering a culture of respect, cooperation, and commitment to quality care.
8 Other duties as assigned.
1 多学科团队（MDT）管理：领导和协调MDT的日常工作，确保为居民提供高质量的护理和服务。
2 内部管理：监督和管理养老院的行政事务，包括预算、人员配备等。确保遵守吉宝公司所有政策和程序，养老院以安全、高效、有效的方式运营。
3 销售管理：协助院长提高销售绩效，分析销售绩效，制定销售策略，如改善客户满意度或开发新产品。
4 质量改进：参与持续的质量改进计划，监测和评估提供的护理和服务的质量，并实施变革以改善居民体验。
5 合规性：确保项目符合所有相关法规和标准，包括但不限于卫生、安全、感染控制和消防安全。
6 沟通和客户关系：与居民、家人、员工和其他利益相关者保持良好的关系。促进开放沟通，解决冲突，促进团队合作。
7 领导力：为社区团队提供领导和支持，营造尊重、合作和致力于优质护理服务的文化。
8 其他由管理层指定的任务。
Competencies required
能力要求
1. Passionate about the elderly care industry, strong sense of responsibility, meticulous in work, self-motivated, strong stress resistance, enthusiastic about work, and strong ability to continuously learn.
2. Good influence and persuasive ability.
3. Ability to balance internal and external customer relations.
4. Excellent operational and management, organizational management, and emergency handling abilities.
5. Good team performance management and ability to develop the teams.
6. Honest and reliable, with a high sense of responsibility and teamwork spirit.
7. Work with enthusiasm and clear goals and have a long-term career development plan.
8. Familiar with the accuracy of various service processes and national policies.
9. Familiar with the laws and regulations in the field of medical care and nursing, familiar with the industry standards, and familiar with the process of handling matters by the health and civil affairs departments.
1. 热爱养老行业，责任感强，做事认真细致，自驱力强，抗压能力强，对工作充满热情，有较强的持续学习能力。
2. 具有良好的影响力，说服力；
3. 具有平衡内外部客户关系的能力;
4. 具有出色的经营管理、组织管理、应急处理能力；
5. 具有良好的团队绩效管理，发展下属的能力；
6. 为人诚信可靠，具有高度的责任感和团队协作精神；
7. 工作热忱、目标明确，并有长远的职业发展规划。
8. 熟悉各项服务流程、国家政策的准确把握
9. 熟悉医养结合领域法律法规、行业标准，熟悉卫生、民政部门办事流程。
Qualification and experience required
资历及经验要求
1. Bachelor's degree or higher in a related field such as gerontology, healthcare management, or nursing.
2. At least 5 years of experience in a nursing home and 2 years in Management team.
1. 大学本科及以上学历，医疗护理相关背景
2. 5年以上养老服务机构工作经验及2年以上的管理经验；
工作地点：南京市栖霞区燕子矶新城