Job Description:
-Assure consistent strategy and communication towards customer, consulting relevant topic with responsible Customer Quality Manager
-Manage customer complaints (Diehl Controls RMA procedure). Clearly communicate customer concerns to our internal team and define appropriate responses/resolutions (follow-up verification)
-Regularly visit customer and attend quality meeting with customer, to build and maintain strong relationship
-Monitoring of customer satisfaction via regularly supplier evaluation reports. If in customer report should be identified differences to known data by Diehl Controls, clarification and correction to be performed.
-Lead on internal improvements related to customer rejects, and identify and address possible improvement by customers
-Assure involvement in all quotes (personally or by other CQM/CQE/QP), to identify quality related requirements, and assure proper management of them (respecting in future process or mitigation in assumptions and final agreement)
-Involved in new project introduction (PIP), giving needed support to Quality Planning (Control Plan/FMEA/phase review/capability study, etc.)
-Leading of internal activates before customer audits, to assure results >90%
-Regular report customer quality situation to management
-Assure consistent communication flow to customer, working closely with all representative functions (e.g. KAM, PM, SCM) support KAM for contracts negotiation, especially related to quality aspects (QAA, Frame Contract)

Qualification:
-Bachelor degree or college (specialization Electronic/Mechanic/Quality Management)
-Engineering background above minimum 1 years, or experience on similar position
-Experience or education in customer negotiations or/and customer service
-Communication and coordination skills;
-Fluent English and computer operation;
-others (see Qualification Matrix)