1. 负责客户投诉以及客户抱怨的处理，并按照客户要求利用5why等工具分析客户问题，提交改进措施报告并持续追踪措施的有效性。
Be responsible for dealing with customer complaint and grumble, analyzing customer’s problems with 5WHY tools as customer required, submitting improvement measures report and tracking the effectiveness of measures.
2. 客户关系的维护，定期的拜访主要客户识别客户潜在的抱怨，针对潜在抱怨实施改善推进和跟踪，提高客户满意度。
Maintain customer relationship, including visit important clients to recognize customers’ potential complaint, and implement improvement and tracking to promote the customer satisfaction.
3. 负责组织和培训客户服务团队，支持解决和处理各种客户的问题。
Be responsible for organizing and training customer service team, supporting to solve and deal with all kinds of customer problems.
4. 质量月报的作成及分析并在质量会议上推进改善和追踪改善的有效性。
Compile and analyze monthly Quality report and promote the improvement and track the effectiveness.
5. 客户年度审核以及质量审核的接待和对应。
Receive and respond the customer annual audit and quality audit.
6. 售后质量的系统性的分析与并针对分析结果实施售后质量的提升和改进。
Analyze the after-sale quality systematically and carry out the improvement and promotion direct at the analysis result.
7. 客户质量数据库的维护与定期的分析。
Maintain and analyze the customer quality database regularly.
8. 上级交代的其他工作事宜。
Any other tasks as and when assigned by supervisor.