The SAP Key User is primarily responsible for managing and maintaining the SAP system data related to on-site warehouse management and production material distribution in the customer's factory. This role acts as the main contact with the customer regarding all SAP matters, ensuring seamless communication and coordination between the company and the customer. The SAP Key User is also tasked with facilitating the implementation of customer requirements and feedback within the company to guarantee the efficient operation of the SAP system and support the overall supply chain process.
SAP 关键用户主要负责管理和维护客户工厂内与现场仓储管理及生产物料配送相关的 SAP 系统数据。该角色是与客户就所有 SAP 事务的主要联络人，确保公司与客户之间的无缝沟通与协调。SAP 关键用户还负责推动客户需求和反馈在公司内部的实施，以保证 SAP 系统的高效运行并支持整个供应链流程。
Job Responsibility 岗位职责
1. SAP System Data Management SAP系统数据管理
1.1 Ensure the accuracy and timeliness of data entry and updates in the SAP system related to inventory levels, material movements, and production orders for warehouse management and material distribution.
确保与仓储管理和物料配送的库存水平、物料移动及生产订单相关的 SAP 系统数据录入和更新的准确性与及时性。
1.2 Regularly review and validate SAP data against physical inventory counts and production records to maintain data integrity.
定期对照实际库存盘点和生产记录审查和验证 SAP 数据，以维护数据完整性。
1.3 Generate and analyze reports from the SAP system to provide insights into inventory status, material consumption trends, and production efficiency for decision-making purposes.
从 SAP 系统生成并分析报告，为决策提供有关库存状态、物料消耗趋势和生产效率的洞察。
2.Customer Liaison & Requirement Handling 客户联络与需求处理
2.1 Act as the primary contact window for the customer regarding all SAP-related issues and inquiries.
作为客户所有与 SAP 相关问题和咨询的主要联络窗口。
2.2 Promptly respond to customer requests and feedback regarding SAP system functionality, data accuracy, and process improvements.
及时回应客户关于 SAP 系统功能、数据准确性和流程改进的请求与反馈。
2.3 Translate customer requirements into actionable tasks and communicate them effectively to the internal team, ensuring a clear understanding of expectations.
将客户需求转化为可执行任务，并有效地传达给内部团队，确保对期望有清晰理解。
3. System Optimization & Training Support 系统优化及培训支持
3.1 Identify areas for improvement in the SAP system's usage related to warehouse and distribution processes and propose solutions to enhance system efficiency and user experience.
确定与仓储和配送流程相关的 SAP 系统使用中的改进领域，并提出提高系统效率和用户体验的解决方案。
3.2 Collaborate with the IT department and SAP consultants to implement system upgrades and enhancements.
与 IT 部门和 SAP 顾问合作实施系统升级和增强功能。
3.3 Provide training and support to on-site staff regarding SAP system operations and new functionalities to ensure smooth adoption and usage.
为现场员工提供关于 SAP 系统操作和新功能的培训与支持，确保顺利采用和使用。
4. Process Improvement & Documentation 流程优化及文件化
4.1 Document standard operating procedures (SOPs) for SAP system processes related to warehouse management and material distribution.
记录与仓储管理和物料配送相关的 SAP 系统流程的标准操作程序（SOP）。
4.2 Continuously review and update SOPs based on process changes, system upgrades, or customer requirements.
根据流程变化、系统升级或客户要求持续审查和更新 SOP。
4.3 Participate in process improvement initiatives to streamline workflows and eliminate inefficiencies in the SAP-supported processes.
参与流程改进计划，简化工作流程并消除 SAP 支持流程中的低效环节。
5. Internal Team Coordination 内部团队协调
5.1 Work closely with the warehouse, logistics, and production teams to ensure seamless integration of SAP system data with daily operations.
与仓储、物流和生产团队密切合作，确保 SAP 系统数据与日常运营的无缝整合。
5.2 Facilitate cross-departmental communication and collaboration to resolve SAP-related issues and implement process improvements.
促进跨部门沟通与协作，解决与 SAP 相关的问题并实施流程改进。
5.3 Provide regular updates to the management team on SAP system performance, customer feedback, and project progress.
定期向管理团队提供有关 SAP 系统性能、客户反馈和项目进展的最新信息。
Requirements 任职要求
Bachelor's degree or above in Information Technology, Logistics, Business Administration, or related fields is preferred.
优先考虑信息技术、物流、工商管理或相关领域的学士学位或以上学历。
Have at least 2 years of experience in SAP system usage and management, preferably in a manufacturing or logistics environment.
至少有 2 年 SAP 系统使用和管理经验，***是在制造或物流环境中。
Experience in warehouse management and production material distribution processes is highly desirable.
有仓储管理和生产物料配送流程经验者更佳。
In-depth knowledge of SAP modules relevant to warehouse management (e.g., WM, MM) and production planning (e.g., PP).
对与仓储管理（如 WM、MM）和生产计划（如 PP）相关的 SAP 模块有深入了解。
Proficient in data analysis and reporting tools such as SAP Analytics Cloud or Excel.
熟练使用数据分析和报告工具，如 SAP Analytics Cloud 或 Excel。
Familiar with industry best practices in warehouse management and supply chain operations.
熟悉仓储管理和供应链运营的行业***实践。
Strong communication and interpersonal skills to effectively interact with customers and internal teams.
具备较强的沟通和人际交往能力，能有效地与客户和内部团队互动。
Ability to troubleshoot and resolve common SAP system issues independently.
能够独立排查和解决常见的 SAP 系统问题。
Good project management skills to coordinate tasks and meet deadlines.
具备良好的项目管理技能，能够协调任务并按时完成。
Have a strong sense of responsibility and attention to detail to ensure data accuracy and system reliability.
有强烈的责任感和注重细节的能力，确保数据准确性和系统可靠性。
Demonstrate flexibility and adaptability to handle changing business requirements and system updates.
表现出灵活性和适应性，以应对不断变化的业务需求和系统更新。