Accountabilities:
-Work according to the export process:
o Receive shipping instruction from customer service colleague
o Issue permit to transfer, arrange trucker and warehouse requirements
o Monitor and confirm arrival of freight
o Receive documents from shipper
o Break down and distribute into files and calculate charges
o Call other broker if necessary with charges due and inform availability
o Issue steamship release to warehouse
o Mention all local charges on shipping instruction
o Close file, pass invoices and credit memos
o Post information on system
o Sent pre-alert to overseas
-Responsible for customer contacts, follow up contacts per telephone and visits
-Regular work with invoices, calculations of profit split and commissions, tracking and correcting mistakes in supplier invoices and following all quality routines
-Assist in supplier and customer queries
-Arrange collections and deliveries
-Contribute to development of team
-Assure timely billing as per company policy
Requirements:
-Familiar with and well able to work within the export process
-Knows supplier conditions, deliver terms, Inco terms and purchasing conditions
-Knows risk and insurance terms
-Knowledge of Customs tariff
-Good communication skills
-Able to manage own working time effectively
-Good command of local language and English