Responsibilities:
1. Work according to the export process:
1.1 Receive shipping instruction from customer service colleague
1.2 Issue permit to transfer, arrange trucker and warehouse requirements
1.3 Monitor and confirm arrival of freight
1.4 Receive documents from shipper
1.5 Break down and distribute into files and calculate charges
1.6 Call other broker if necessary with charges due and inform availability
1.7 Issue steamship release to warehouse
1.8 Mention all local charges on shipping instruction
1.9 Close file, pass invoices and credit memos
1.10 Post information on system
1.11 Sent pre-alert to overseas
2. Responsible for customer contacts, follow up contacts per telephone and visits
3. Regular work with invoices, calculations of profit split and commissions, tracking and correcting mistakes in supplier invoices and following all quality routines
4. Assist in supplier and customer queries
5. Arrange collections and deliveries
6. Contribute to development of team
7. Assure timely billing as per company policy
Requirements:
1. Familiar with and well able to work within the export process
2. Knows supplier conditions, deliver terms, Inco terms and purchasing conditions
3. Knows risk and insurance terms
4. Knowledge of Customs tariff
5. Good communication skills
6. Able to manage own working time effectively
7. Good command of local language and English