JOB DUTIES AND RESPONSIBILITIES
The post will be focused on developing and carrying the strategy to deliver the highest level of customer satisfaction with a strong emphasis on operations excellence, planning & executing special projects and strengthening partner relationships in Asia for their assigned customer accounts.
61 Represent Century origin on behalf of your account, liaise with US based account support team and become the main channel for brainstorming, designing and executing operational process improvement.
61 Ensure SOP’s are adhered to and best practices are shared across client teams, and areas of concern pro-actively addressed with KAL’s, operations & documentation staff.
61 Assist in reviewing origin office KPI’s & Error Log, identify areas for service improvement, create corrective action plans and follow up as needed.
61 Maintain smooth working relationships with customer’s business partners across the region and ensure that they are satisfied with our systems, personnel and service overall.
61 Prepare for quarterly meetings and overseas visitors as directed by Asia management team.
13
REQUIREMENTS
61 University graduate with Bachelor Degree or above in Business Administration, or Supply Chain Management is an asset
61 Extensive business experience within Supply Chain/Logistics or a combination of Merchandising and Supply Chain roles an asset
61 Education and/or work experience overseas is preferable
61 Ability to work in a time sensitive environment and be results driven
61 Ability to embrace and adapt to change with a positive attitude
61 Excellent interpersonal and globally adaptable communication skills
61 Native English speaker is preferable
61 Fluency in Mandarin and Cantonese is an asset
61 Excellent systems skills including advanced Excel and Access
61 Frequently travel within China and occasionally to the US as neededIf the candidates got more working experience in forwarding / consolidation industry, they will be considered as an Account Manager.
13
The above is a description of the current essential functions and duties of your position as
Account Executive / Account Manager. At the Company’s discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company.
Successful candidates must be passionate, self-driven and motivated to seek improvement.