Key Responsibilities:

Order Processing:
-Receive and review customer orders, ensuring all details are accurate and complete.
-Enter orders into the company's ERP or order management system.
-Communicate order confirmations and预计交货时间 (ETDs) to customers.

Order Tracking & Follow-Up:
-Monitor the production and shipping status of orders in real-time using internal systems and external vendor platforms.
-Liaise with production departments and suppliers to address delays, discrepancies, or quality concerns promptly.
-Update order statuses in the system and inform customers of any changes or delays.

Customer Communication:
-Respond to customer inquiries regarding order status, shipping information, and invoicing.
-Handle customer complaints and provide satisfactory solutions, ensuring positive customer experiences.
-Maintain a high level of professionalism and empathy in all customer interactions.

Documentation & Reporting:
-Prepare and maintain accurate order records, including shipping documents, invoices, and other pertinent files.
-Generate and analyze order performance reports to identify trends, inefficiencies, and areas for improvement.

Continuous Improvement:
-Participate in process improvement initiatives to streamline order processing and tracking workflows.
-Stay informed about industry best practices and technologies that can enhance order management efficiency.

Qualifications:
Education: Bachelor’s degree in English, Business Administration, Supply Chain Management, or a related field is preferred.
Experience: Minimum 1-2 years of experience in order processing, logistics, or a similar role within a manufacturing or distribution environment.
CET 6 or TEM 4 and above