Key duties:
* Handle short shipment request and apply with state agent.
* Update Transshipment Port List, Special Port Routing List to related parties.
* Handle/co-ordinate various special requests (i.e. changing of destination, special routing etc) with related parties
* Help to track & trace idling equipment cases
* Handle customer queries/complaints and ensure customer orders/requirements are clearly transferred to all concerned parties
* Monitor and maintain schedule and announce.
* Send freight inquiries to corresponding parties in regards of the anonymous shipment
* Prepare retrieval instruction to WDC according to principal’s rating policy
* Follow up freight M/C and checking
* Make SSE Tariff & Contract filing
* Coordinate with Logistics team to reposition special equipment as per customer needs.
* Check & trace with relevant parties for extra costs incurred during transportation and send m/c instruction for confirmed payments
* Work with GVA DOC and Greece SSC to remind NVOCC to complete or revise AMS filing
* Apply with AMS center for new SCAC code based on NVOCC’s requirement
* Check with oversea agent for freight collect/elsewhere payment approval
* Apply and file Sea Waybill agreements
* Assist to guide / push customers’ VGM submission and set deadline in system
* Explain or consolidate to GVA to clear KO BLs in daily/monthly/yearly pending KO report
* WDC DR plan follow-up
* Maintain customers contact details for notice delivery
* Perform any other job duties assigned by immediate supervisor and management
* The Customer Service department is to provide customers with before-sales and after-sales service, to co-ordinate with all internal parties to make business in compliance with company policy and relevant law/regulation.
* To have a close contact with local clients, booking agents, third party service providers and internal departments to deliver the quality service and make compliance to the existing SOP and instruction.


Job requirements:
* University graduate, major in Maritime/International Trade/Foreign Trade related is preferred
* Freshmen is acceptable, more than one year of relevant work experience is preferred
* Pleasant personality, customer focus and tactful telephone calls handling skills
* Good sense of teamwork and could work under pressure
* Be proficient in MS Office
* Basic command of English (CET4 or above)
* Be fluent in Mandarin and English