1. Duties & Responsibilities :
Specific duties including, but not restricted to :
- Answer overseas e-mails/faxes -overnight in professional way
- Answer all incoming calls politely with professional manner
- Keep consignee/shipper/overseas up to date on issues affecting them
- Follow the credit control procedures in place
- Approve invoices from overseas office/agents & sub-contractors
- Chase correct profit shares from overseas office/agents
- Awareness for profit & budget goals, close & file all jobs once checked
- Report any special occasions to superior on time
- Follow superior's instructions and implement policies
- Place booking with shipping line & release booking to shipper timely
- Data quality matches company's target
- Ensure the customer's requirements are being fulfilled
- Pro-actively help to take actions to improve customer experience
- Provide quality liaison services between clients, overseas agents, suppliers and partners and inter-office departments, while supporting sales with any rate, svc connection etc if needs.

2. Skills & Educational Requirements :
- Good communication with local customers and overseas
- Good in English and Chinese
- PC knowledge
- Good knowledge of freight forwarding operational processes with min. 2 years of experience.
- Customer service driven attitude, good telephone manner with proficiency.
- Good communication and interpersonal skills with the ability to find efficient solutions for the customers.

3. Inter Relationships :
- Good communications with superior.
- Good contact with all levels of personnel within the company, clients and vendors.

4. Working conditions :
Flexible hours required occasionally.

5. Needed Attributes :
Punctual, Hard-working, sincere, able to give feedback to Superior & Department Head. Able to work under pressure.