Job Summary :
Performs a wide variety of duties related to the handling of Sea Export shipments.
Duties & Responsibilities :
Specific duties including, but not restricted to :
- Familiar with routing and space situation
- Cut off AMS/ISF on time without missing (for TP tradelane)
- Answer overseas e-mails overnight in professional way without delay
- Answer all incoming calls politely with professional manner
- Keep consignee/shipper/overseas up to date on issues affecting them
- Collect and check vendor's shipping documents & upload them into eDocs in EDI
- Follow the credit control procedures in place
- Approve invoices from overseas office/agents & sub-contractors
- Prepare invoices to customers/agents on time ,normally 3 working days after ATD (strictly followed the quotation provided by sales, if any)
- Chase correct profit shares from overseas office/agents
- Awareness for profit & budget goals, close & file all jobs once checked
- Report any special occasions to superior on time
- Follow superior's instructions and implement policies
- Place booking with shipping line & release booking to shipper timely
- Arrange deliveries and present documents to sub-contractors timely
- Prepare House bill of lading, Forwarder's cargo receipt
- Release HBL to vendor when all requirements have been met
- Prepare and submit pro-forma OBL/L to ocean carrier
KPI's :
- Pre-alert advice with shipping documents to be forwarded to overseas office/agents within 5 days after vessel departure. Within 2 days for S.E.Asia
- Invoicing to customers, overseas offices & agents within 5 days of vessel departure
- Raise SER's where applicable and actioning assigned SER's
Skills & Educational Requirements :
Good communication with local customers and overseas
Good in English and Chinese
PC knowledge. Typing speed of 40 words per minutes.
Inter Relationships :
- Good coummunicaions with superior.
- Good contact with all levels of personnel within the company, clients and vendors.
Working conditions :
9:00-18:00
Needed Attributes :
Punctaul, hard-working, sincere, able to give feedback to superior & department head. Able to work under pressure.
