Job purpose
? Design and implement a strategic operational business plan that expands company’s customer base, customer satisfaction and profitable growth
? Control and Monitor cost related to each job.
? Managing budgets, P&L responsibility
? Participate to standardized operational process and monitoring system to complete accurate shipment flow
? Define and follow standard operating procedure, proactively create, manage and monitor the operations function KPI’s
? Coordinate with external & internal stakeholders for any operation work related to each shipment i.e., freight, truck, customs, documentation, billing etc
? Provide reports (tracking, status report etc) to customers as required
? Build good working relation, negotiate, close deals and handle complaints or objections with stakeholders
? Focus to maximize GP to company through upselling and cost management; strengthen the engagement with network and drive value through the network.
? Own recruiting, target setting, coaching and performance monitoring of operation team
? Foster a professional, respectful and welcoming work environment, while maintaining standards for personal and operational excellence.
? Maintain and follow company rules, regulations and Health, Safety and Environmental Standard including Thai law and regulations
? Others responsibilities as assigned by line manager and company requirement

KPI
？ Build dynamic and responsive ops team
？ Customer satisfaction