We offer
Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key responsibilities:
- Ensure the IOP, SOP and KPI are strictly complied with and all operations are smoothly handled in cost effective manner.67
- Execute process efficiency, improve resolution timeliness, optimize by challenging business rules/limitations and improve end-to-end service delivery to customers67
- Own customer onboarding67
- Ensure alternate viable solutions and actively resolve customer issue within stipulated timeframe67
- Ensure alternatives provided are aligned with rules and regulation including local policies67
- Collaborate with customers and LCL product67
- Understand customers’ real needs, handle customers’ expectation and ensure professional customer service level.67
- Handle system updates and customer requests in accordance with defined processes67
- Ensure all relevant revenue & cost are timely updated in systems and ensure charges are passed on to customer67
- Share best practices and knowledge67
Who we are looking for:
· College degree or above. At least 3-5 years industry experience, LCL/Co-loader working experience will be preferred
· Master of, system specialist of Cargowise
· Structural thinking with logic expression, project management experience will be preferred
· Good communication and coordination skills with stakeholders, such as Customer, Supplier, Oversea agent
· Strong learning ability to take new challenges, can work under pressure
· Good working knowledge of MS Office products including Word, Excel and PowerPoint
· Fluent English skills on speaking and writing