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Customer Care Specialist 客户服务专员
1人 · 本科 · 3-4年工作经验 · 性别不限2021/04/12发布
五险一金商业医保补充公积金年底双薪年终奖金通讯补贴年度体检年度旅游节日福利周末双休

宜山路889号齐来工业城4号楼1楼

公司信息
CSA Group

合资/150-500人

该公司所有职位
职位描述


Primary Function:

The Customer Care Specialist  (CCS) promotes continued growth and superior customer service for new business  and current customers within an assigned territory.  Serves as an internal sales and customer  contact for initial inquiries, quotes and service within an assigned area and  to provide support.  Follows-up on sales  and marketing opportunities via e-mail and phone communications.  Supports and promotes continued growth of new  business for CSA Group TIC services.



Principal Duties &  Responsibilities:

§  Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers


§  Contacts current customers and promotes CSA certification and testing services for new business opportunities

§  Prepares proposals and provides support for customers, including Notices and FIR Findings

§  Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies

§  Maintains input of new/existing client information into the Centra

§  Assists and supports SAMs in their annual goals to increase bookings

§  Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts

§  Follows up on open quotations and sales opportunities

§  Manages the Certification Sales inbox to qualify and tracks leads

§  Researches customer accounts, identify opportunities for growth & generate interest.

Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services

Education & Experience:

§  Post-secondary education required

§  2-4 years of Sales or Marketing experience

§  Understanding of Salesforce and Workday a plus

§  Knowledge of the safety certification industry

§  Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications

§  Excellent verbal and written English communication skills

§  Excellent phone and customer service skills

§  Detail oriented and able to handle multiple tasks

Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests


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