Key Responsibilities
？ Resolve escalated customer concerns and complaints by creating positive experiences;
？ Utilize strong communication skills to connect with customers and negotiate when necessary;
？ Consistently follow-up with customers until their concerns are fully resolved;
？ Identify operational issues and cooperate with other teams/departments to improve ctrip ’s products and services;
？ Enhance the ctrip brand through social media and reputation platforms (Facebook, Twitter, TrustPilot, etc.) ;
？ Assist with any ad hoc projects and tasks from the Customer Success Manager.

Requirements
？ Bachelor’s Degree or higher;
？ Highly proficient in both verbal and written English. Native speakers preferred;
？ Have a passion for helping and supporting others; you gain a sense of fulfillment from saving someone’s day;
？ Able to work under tight deadlines and pressure, both independently and with others;
？ Able to work during weekends and public holidays.fulfilment from saving someone’s day;
？ Able to work under tight deadlines and pressure, both independently and with others;
？ Able to work during weekends and public holidays.