Key Responsibilities
? Assist customers with their inquiries and concerns in Cantonese, Mandarin and English via phone, chat, or email;
? Communicate effectively with customers, and outstanding to show empathy and patience;
? Work as a part of a high-performing team, supporting and being accepted position adjustment as your Team Lead as required;
? Advocate the Trip . com culture both internally and externally;
? Assist with ad hoc projects assigned by Team Leads / Supervisors.

Requirements
? Proficiency in both verbal and written Cantonese, Mandarin & English;
? College degree or above; at least 1-year experience in customer service center or travel industry; knowledge of flight or hotel reservations is preferred;
? Able to work in shifts(morning, day, afternoon, and overnight), as well as during weekends and public holidays;
? Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
? Positive and forward-thinking attitude, with a diligent and result-orientated approach to work;
? Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day.

What’s more
? We offer language and shift allowances (especially for overnight shift) as well as a monthly performance bonus to reward your contribution to the team;
? We embrace flexible work arrangements including hybrid (work from home if eligible);
? We provide learning opportunities to further your career in areas of leadership capability, soft skills and professional expertise;
? Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.