岗位职责：
1、负责处理客户的理赔，保险条款，就医流程等的事项；
2、通过电子邮件，电话等方式解决保险客户的各种理赔咨询；
3、与各地医疗机构，第三方合作部门联系与沟通；
4、与公司其他部门同事合作完成其他公司安排的项目；
5、完成上司的其他工作安排。
任职资格：
1、较强的沟通，协调和解决问题的能力；
2、工作认真积极负责，高度的责任心，自律性，富有团队合作精神；
3、关注细节并具备良好的组织技巧；
4、能够在压力下工作，自我学习能力强；
5、大学本科毕业以上，金融，保险，医疗等相关专业；
6、较好的英语书写以及口语能力，大学英语4级以上；
7、有客服经验的优先。
学习能力较好的应届毕业生亦可。
Role and Responsibilities
1. Administer clients' claim records in internal system; make sure the records are accurate and updated.
2. Be a master of company products, claims handling procedures and system usage.
3. Act as an intermediary between insurer and our clients, help clients in using their policy correctly, and protect client's benefit from any possible discrepancy.
4. Respond to clients' queries and complaint, give clients professional advices to establish, retain and grow customer relationship.
5. Give other colleagues feedback of insurers'after-sales service.
Essential Job Functions
1. Attention to detail, quality and accuracy, good interpersonal communication skills and teamwork spirit.
2. Good sense of customer service and responsibility.
3. Good problem solving ability.
4. Good IT skills, particularly Excel.
5. Capability of working under pressure.
6. Previous experience of the Insurance industry (preferred but not necessary).
7. Good written and spoken English.