Functional Responsibility

1. Contact with customer and agent, acknowledge of the demand and requireme;
负责与客户/代理进行联系，掌握客户和代理的出货需求及服务要求；
2. Plan vessel schedule and price accordingly to SOP;
根据客人需求安排合适船期，严格执行全段服务设置的SOP；
3. Coordinate and communicate with op /customer /agent/shipping line to settle customer consulting;
沟通协调操作，客户，海运代理及船司关系，以解答客户咨询；
4. Monitor team members’ performance and workload and provide assistance or trainning where and when necessary;
监督团队成员的表现和工作量；必要时辅助团队成员完成当前工作，并进行培训；
5. Be responsible for handling all kinds of emergencies and report to the leader;
负责处理各类突发事件并及时向上级汇报；
6. Assist in evaluating and optimizing suppliers, and use company platform/resources to enhance products;
协助评估和优化供应商，利用公司平台/资源提升产品；
7. Combine and optimize products, cooperate with domestic and overseas sales to explore new business and new customers;
梳理和优化产品，配合国内和海外销售挖掘新业务和新客户；
8. Update and maintain customer information, SOP and supplier information in a timely manner;
及时更新维护客户信息、SOP和供应商信息；
9. Complete other work arranged by direct supervisor and department manager.
完成直接主管或部门经理安排的其他事宜。

Personal Capabilities & Education

1. College degree or above, logistics/foreign trade or related major preferred;
专科及以上学历,物流/外贸或相关专业优先考虑；
2. Be carefully, serious, good communication, good teamwork spirt, open and clear character, can under the strong working pressure;
认真细心,善于沟通，有良好的团队协作精神；性格开朗，能承受一定的工作压力；
3. Familiar with office software, good listening and speaking ability, good communication with overseas agent independently;
熟悉office办公软件；英语听说读写熟练，能独立与海外代理及客户沟通；
4. With over 3 year forwarding operation/cs experience on seafreight is better;
有3年以上货代海运客服/操作经验者优先考虑；
5. Sense of responsibility, ability to multi-task, manage time and finish work in time.
责任感强, 能同时处理多项工作任务，良好的管理工作时间并按时完成工作。