项目实施 Programme Delivery · 与家长、学生、合作方和员工联络，帮助他们解决任何问题 Liaising with parents, pupils, partners, and staff, helping them resolve any issues · 获取计划的出勤名单，并将其交给员工(供应商和我们自己的教员) Getting the planned attendance lists and handing these over to staff (vendors and our own faculty) · 接收员工的实际出勤名单Receiving the actual attendance lists from staff · 监管父母/监护人迟到的等待领取的孩子Supervising children awaiting collection whose parents/guardians are late · 每天结束时向经理提供报告Providing an end of day report to the Manager · 根据培训要求处理任何紧急情况(事故、火灾等) Handling any emergencies (accident, fire, other) in line with your training · 与经理和拓展项目主任一同进行关于夏令营规划和实施相关工作Work with line manager and EP Director on summer camp design and delivery
售后服务 Customer Service 每日迅速对顾客(参加我们节目的孩子的父母)的询问作出反馈，或者完全解决问题，或者在更复杂的情况下，将请求转给另一个人(通常是项目经理)。 Every day, customers (parents of children who attend our programmes) make contact with queries. You respond promptly to these enquiries, either resolving the matter completely or, in more complex cases, transfer the request to another person (typically the Programme Manager).
行政职责 Administration 其他被交予的与拓展项目和夏令营项目相关的工作 Other tasks that may be assigned across EP and SP
职位要求：
Bachelor’s degree or above； Previous work experience in K-6 education (preferably within a school environment) as customer facing administrative related role.； Fluent in Chinese, speaking and writing to the very high standard required of customer-facing employees in an outstanding bilingual school; Excellent level of English, speaking and writing to the very high standard required of customer-facing employees in an outstanding bilingual school; Excellent standard of grooming and personal presentation; Confident user of email, messaging, computers and phones; Very well organized, fast worker; Able to work unsupervised; Excellent communication skills ; Excellent multi-task dealer and be able to work under pressure Clear communicator in person, on the phone and through electronic media; Polite, friendly to make customers feel welcome and supported; Assertive where necessary, able to handle very demanding or even unreasonable customers; Confident and effective in dealing with children; Confident and calm dealing effectively with upset or worried people in the event of an emergency
About YK Pao School A School for Tomorrow’s China. An Education for Tomorrow's World.
YK Pao School is a pioneering international Chinese school. The school is a non-profit private institution founded in 2007, in memory of shipping magnate Sir Yue-Kong Pao, the renowned Chinese businessman, statesman and philanthropist. With over 1200 students from China and overseas, the school offers a unique Year 1-12 educational programme that integrates elements of Shanghai and international curricula, culminating with the IGCSE and IB Diploma programmes, both of which are complemented by core components of the Shanghai curriculum.
Pao School’s innovative Chinese-English immersion bilingual programme nurtures the whole person - the entire emotional, social, physical, and intellectual being – and prepares students to become engaged and responsible global citizens of the 21st century.
Pao School is divided into Primary, Middle and High School. Primary School (Years 1-5) is a day school located in Shanghai’s city centre, while the Middle School (Years 6-8) and the High School (Years 9-12) are located on the new Hongqiao campus and in Shanghai’s Songjiang District offering UK/US style boarding education as well as catering to day students.
