岗位职责
1.监督和指导关键客户的专职团队，通过提供优质服务、实现团队目标和优化成本，确保***客户体验和卓越运营。
2.主动管理员工，进行工作量监控、招聘、绩效管理、培训和持续改进，确保团队高效运作。
3.协助总经理实现公司服务质量目标，监控供应商绩效，推动公司变革，参与供应商会议，促进客户满意度和业务机会***化。
4.参与特别项目，协助制定业务计划和定价方案，提供特别报告和分析，优化资源配置。
5.监督和培训员工，确保数据准确性和完整性，实施新系统，并严格遵守公司信用政策，监控未结账款。

职位要求
1.能在时间敏感的环境中工作，并以结果为导向。
2.适应变化，态度积极，具备良好的人际和全球沟通能力。
3.熟悉Office办公软件，良好的英语听说写能力，能够独立与国外沟通。
4.具备优秀的数据处理和总结能力，责任感强，能同时处理多项工作任务，良好的时间管理能力。
5.熟悉CargoWise系统优先。

理想特质
1.积极进取，自我激励和务实。
2.出色的分析能力，能很好地找出问题和挖掘商机。
3.良好的沟通和人际交往能力。
4.具备协调组织和时间管理能力。

Job Responsibilities
1.Supervise and guide the dedicated team for key accounts, ensuring optimal customer experience and operation excellence through excellent service, achieving team targets, and cost optimization.
2.Proactively manage staff by monitoring workloads, recruitment, performance management, training, and continuous improvement to ensure efficient team operations.
3.Assist the General Manager in achieving company service quality goals, monitor supplier performance, drive company changes, participate in supplier meetings, and maximize customer satisfaction and business opportunities.
4.Participate in special projects, assist in developing business plans and pricing strategies, provide special reports and analyses, and optimize resource allocation.
5.Supervise and train staff to ensure data accuracy and integrity, implement new systems, and strictly adhere to company credit policies by monitoring outstanding accounts.

Job Requirements
1.Ability to work in a time-sensitive environment and be results-oriented.
2.Adaptability to change, a positive attitude, and strong interpersonal and global communication skills.
3.Proficiency in Office software, good English listening, speaking, and writing skills, and the ability to communicate independently with foreign parties.
4.Excellent data processing and summarization skills, strong sense of responsibility, ability to handle multiple tasks simultaneously, and good time management skills.
5.Familiarity with the CargoWise system preferred.

Ideal Traits

1.Proactive, self-motivated, and pragmatic.
2.Excellent analytical skills, with the ability to identify problems and discover business opportunities.
3.Strong communication and interpersonal skills.
4.Effective coordination and time management abilities.