岗位名称：
mid-level IT technicians
中级IT支持工程师

岗位要求：
Mandatory Requirements 必备要求；
85 Proficiency with Microsoft operating systems (Windows 10/11)
85 Familiarity with Microsoft Office 365 (O365) suite
85 Experience with video conferencing systems.
85 Strong troubleshooting skills for hardware and software issues
85 Communication and customer service skills
85 English communication skills
85 Project support and management capabilities
85 *** system support skills
熟练掌握微软操作系统（Windows 10/11）
熟悉微软 Office 365（O365）办公软件套件
具备视频会议系统相关经验
具备较强的硬件和软件问题故障排除能力
具备沟通能力和客户服务技巧
具备英语沟通能力
具备项目支持和管理能力
具备音视频（***）系统支持能力

Preferred Qualifications: 优先条件：
61 Basic network troubleshooting skills
61 Basic English skill
具备基本的网络故障排除技能
具备基本的英语能力