Job description:
1、Daily order management: Process customer orders in a timely fashion, track the delivery status of orders, and ensure that order fulfillment is on time (OTIF);
2、Customer relationship management: coordinate with internal operation departments to provide timely, professional and efficient feedback for relevant business requirements to improve customer satisfaction levesl;
3、Overdue payment management;
4、Coordinate with the corresponding teams to devise preventive and corrective solutions to frequent abnormalities during the operation process, or response from customers;
5、Database analyzing and reporting submission;
6、Other task force assigned by leaders.


Qualifications:
1、College degree or above, English CET-4 or above, proficient in English commercial correspondence;
2、More than 2 years of customer service experience in international trade and manufacturing industries, also experience in using ERP systems is preferred;
3、Good understanding and written expression skills, with a good customer service-orientated sense;
4、Practical and conscientious, able to work under pressure, self-improvement ambition and self-learning ability;
5、Strong teamwork spirit, good communication, coordination and execution skills.