岗位职责:：
负责公司所有产品的安装，调试，客户培训，售后服务等工作；
负责公司所有产品的技术支持，电气及机械故障诊断、排除等现场和非现场服务工作；
负责制定在用设备的日常维护保养计划及备件计划；
负责对客户问题的解答并及时向公司反馈，并能对设备性能的改进提供解决方案；
负责整理客户问题并形成报告提交给公司；
代表公司服务客户，提高客户满意度；
适应出差；
抗压能力强；
完成上级安排的各项工作。







任职资格：
机电、环境工程、化学或相关专业本科以上学历，3年以上工作经验，熟悉西门子，FESTO等控制系统及应用软件优先；
至少3年以上的售后服务经验，熟悉售后服务流程；
至少1年以上环保设备的维修和维护工作；
熟悉塑料管件，泵，阀，电柜等的维修和维护工作；
熟悉流体工艺；
能看懂和画CAD图纸，会做PPT；
具有良好的团队精神和沟通协调能力，与客户优秀的沟通能力，动手能力强，能吃苦耐劳；
具备良好的客户服务意识，能适应频繁出差和长期出差；
具备英语听、说、读、写的能力。




Job description

1. Responsible for the installation, commissioning, customer training and after-sales service of all products of the company;

2. Responsible for the technical support of all products, on-site and off-site services such as electrical and mechanical fault diagnosis and troubleshooting;

3. Responsible for making the daily maintenance plan and spare parts plan of the equipment in use;

4. Responsible for answering customers' questions and providing feedback to the company in time, and providing solutions for improvement of equipment performance;

5. Responsible for sorting out customer problems and forming reports to submit to the company;

6. Serve customers on behalf of the company and improve customer satisfaction;

7. Be willing to travel;

8. You can work under pressure;

9. Complete the work assigned by the superior.

Qualifications:

1. Bachelor degree or above in electromechanical, environmental engineering, chemistry or related field, 3 years working experience, being familiar with Siemens, FESTO and other control systems and application software is priority;

2. At least 3 years of after-sales service experience, familiar with after-sales service process;

3. At least 1 year repair and maintenance of environmental protection equipment;

Familiar with the repair and maintenance of plastic pipe fittings, pumps, valves, electrical cabinets, etc;

5. Familiar with fluid process;

6. Be able to read and draw CAD drawings and make PPT;

7. Good team spirit, communication and coordination skills, excellent communication skills with customers, strong hands-on ability, can bear hardships and stand hard work;

8. Good customer service awareness, able to travel frequently and long term;

9. Ability to listen, speak, read and write English.