Coordination of the operations (Customer services, Operations, Finance, Quality) and make sure adequate resources deployed

Working flow setup

Project implementation

SOPs

Staff training

Continuous improvement process

Resources management (potentially with predefined and approved providers) to maintain high service level, quality excellence and costs optimization

Stable working team

Workers part time

Landlord relations management

Suppliers management

IT material and connections

MHE availability and maintenance

Productivity of the platform through an adequate organization and optimization of the use of the resources, IT system (WMS) and optimization of the processes. Out of the box thinking is a must to operate the multi-client, multi services warehouse

Being the warehouse main leader/ coordinator and ensuring effective communications between the customers, operations teams, subcontractors, local and regional management team on day-to-day operations problems and issues

Handling customers’ complaints and developing corrective action plan to solve the complaints in timely manner.

Sourcing potential subcontractors, negotiating with them to get the optimum cost/quality of services for the best interest of the customers and BOLLORE, training them according to the designed solutions, monitoring their performance in comply with the committed service levels, correcting sub-standard performance in timely manner

Liaison with relevant partners to ensure effective implementation or anticipate market changes

Understanding the customers new requirements and alerting local and regional management of their changing needs

Implementing and reviewing the solutions according to the agreed specifications, i.e. not limited to the development of standard operating procedures (SOP), service levels, key performance indicators (KPI), operations, staff training  and management reports, system supports etc

Maintains ISO System daily operation and ensure for ISO certification audit.