主要职责Major Responsibilities:
· To supervise day-to-day warehouse operations, regular visits to the warehouse to ensure that proper customer service have been well performed under the standardized procedure;
监督仓库日常操作，定期查看仓库以确保客服服务在标准规范化流程下有效执行；
· To establish and carry out proper working process and make a corrective and preventive action through the analysis and investigation of any problems, feedback and complaints from customers;
建立和执行正确工作流程，通过分析调查制定有效可行的方案解决客户投诉问题；
· To monitor the operational problems and voice out the problems/challenges to logistics manager with suggested solution, with objective of effectiveness and efficiency being improved;
监督操作问题，并向物流部领导指出问题和提出改善建议，以确保提高效率；
· Monitor warehouse staff performance
监督仓库员工工作表现；
· To prepare monthly customer billing statement and weekly or Month-end and Year-end report or as required to logistics manager in accurate and timely manner;
准确及时地向物流部领导准备月度客服账单和准备周报或月报或年报或其他报告；
· To be back up for the Customer Service during his/her absence;
在操作/客服人员休假期间可以顶替他们工作；
· To handle with all kinds of complain and keep good relationship with customers;
处理各种投诉问题，与客户保持良好关系；
· Ensure warehouse safety in warehouse
确保仓库安全；
· Ad hoc tasks assigned by logistics manager.
完成物流部领导交代的特殊任务；
· Report to Manager
工作汇报给经理；

Main Requirements:
Bachelor degree in Logistics or relevant major;
本科以上学历，物流或其他相关专业；
At least 5 years of logistics field experience, with over 3 years experience in supervisor level;
至少5年物流相关工作经验，其中3年以上主管级别管理经验；
Preferable with experience in the non-merchandise management；
有非商品管理经验；
Self-motivated, strong sense of responsibility, social intelligence with commercial sense;
工作积极主动，强烈的工作责任心，有明锐的商业头脑；
Excellent presentation and communication skills both internally and at different customers levels;
在公司内部和接待不同客户时，具备出色的接待能力和沟通技巧；
Good English skill would be a plus
良好的英语技能；