Position Summary:


To support the Supervisor, Manager and operational requirements of the business through excellent customer service/operations and attention to detail.


This is where you come in:


Working closely with the Sales department, co-workers from Airfreight department to ensure clients receive the best in class customer service. Along with general operations this will also be involved in the direct communication with customers and suppliers via email and phone, along with the utilisation of Europa software.


Our Ideal Person:


· Previous experience in Airfreight is essential with working knowledge / experience in export/import operations.

· Customs knowledge is essential.

· Excellent communicator and dedication to excellent customer service are required.

· Attention to detail with a passion for customer service is critical to this role.

· Time management skills are essential as are communication (phone and writing) skills.

· You will have the ability to prioritise and to work under pressure.

· A good head for numbers is required.

· CET-4/6 preferably.






In this role, you will:

Receive outbound/inbound calls from within the branches, client base and either redirect the call to the relevant employee or, if they are away from the office, deal with their call correctly to satisfy the customer’s needs

Manage Air freight export/import operations right from receipt of booking

Prepare documentation for export/import clearance in-order to forward same to clear or forward to in-house clearing agents and then keeping track of entries, arranging deliveries in-time
Credit check on accounts in-line with company policy

Deal with invoicing/job costings to customers in a timely and accurate manner and investigating any discrepancies that arise on those invoices

Deal with Airlines, overseas agents, making sure that ultimate customer service is always met

Ensure that the client receives excellent customer service and the team comply to export/import operational procedures and in-line with company policy

Complete KPI and shipment tracking reports for customers

Deal with the passing of our supplier’s invoices in line with the agreed cost and investigating any discrepancies

Work within the Europa framework at all times

Respect the office Health and Safety guidelines

Perform any other duty as dictated by your manager, from time-to-time



What you can expect from us:


· Excellent salary package

Europa benefits scheme (on successful completion of probation period) – offers and discounts on latest technology, vouchers, gym membership etc.
The opportunity to develop, progress and work within a global organisation which is rapidly growing
A fantastic working culture which promotes excellent work/life balance
Working closely with a team of talented individuals with a great work ethic who also love to have fun!
10 days paid annual leave
Contributory company pension scheme