PAM L2 service requirement:
PAM Administration
o Work and support for Onboarding and off boarding of servers/application (including removal/clean-up of prior privilege access mechanism where required)
o User provisioning and role/access maintenance
Coordination between Userbase (e.g., Application owners/SME) & Wallix
o For admin as above
o Troubleshooting access issues/PAM Application issues
o Incident/Change Management for PAM
o Coordination/triaging with L3 team in break glass situation/support (break glass is in scope of “L3 Support team”)
Coordination with application user on testing and application clean up.
SoX Compliance/ System Audit report generation for all application Onboarded in Wallix.
Good-to-Have
? Good written and verbal communication.
? Experience in dealing with customers directly and work in a global delivery model.