Thom Browne, Inc is a highly coveted luxury fashion brand based in NYC. Founded in 2003, the brand represents individuality within uniformity; questioning traditional proportions to consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration; challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
THE ROLE
As the China Made to Measure Manager, you will manage, develop and directly influence China MTM business and culture within Thom Browne.
？Maximize sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core MTM business ？Achieve and exceed regular monthly, seasonal, quarterly and annual MTM sales plans ？Manage the VIP Clients and Special Order Requests; contribute concrete problem-solving activities to satisfy customer needs ？Promote MTM products and services. Organize and attend the MTM trunk shows during the season, with particular attention to the MTM selling ceremony ？Provide best-in-class customer service, building strong client relationships with regular communication and swatch mail-outs. Build a viable, well-organized client network ？Manage inquiries from Associates and MTM Specialist on availability of MTM items; perform MTM technical training ？Maintain exceptional product knowledge, including understanding of production techniques and technologies, styling and design concepts, methods of construction, materials and fabric selection ？Maintain keen awareness of product selections, core/seasonal styles, E-commerce offerings, full-priced merchandise, markdowns, best sellers and inventory availability ？Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products ？Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner ？Assess and review quality control of all MTM orders. Work with internal and external specialists to alter products, using suitable and efficient tailoring construction methods ？Submit MTM orders in the MTM order entry portal, follow up on orders and minimize deficiencies ？Ensure reporting activity at the end of each travel and at the end of the season ？Check production order status: liaise with MTM operations, customer service and product delivery and execution. Proactively inform teams accordingly
THE IDEAL CANDIDATE
？Minimum 4-5 years of experience in a tailoring-focused, luxury retail or wholesale environment ？Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and advanced garment construction expertise ？Possesses analytical skills and competencies in the development of performance, processes and sales analysis ？Passionate representative of the Thom Browne world ？Highly organized, self-motivated with strong interpersonal and time-management skills. ？Confident, professional, comfortable working autonomously; diplomatic verbal and written communication
