Welcome foreign friends who are good at Chinese and like Chinese culture!

Key Responsibilities
? Achieve account renewal and extension targets for the specified book of accounts and industry segment
? Achieve gross profit targets for the specified book of accounts and industry segment
? Lead all aspects of 365 day engagement for assigned clients to increase utilisation, client satisfaction, timely renewals and profitable growth.
? Service Quality. Track service quality and project implementation against promised standards to ensure client satisfaction is achieved.
? Resolve concerns. Manage client issues and concerns with service delivery to restore customer satisfaction and maintain client retention.
? Quarterly Reviews. Conduct quarterly reviews with clients to demonstrate value, return on prevention and return on investment from our solutions.
? Relationships. Grow a network and build relationships with decision makers and key stakeholders within the client organisation.
? Advice. Establish credibility as a customer champion and business partner by providing value added medical, security and risk mitigation advice.
? Visibility & Utilisation. Increase “stickiness” through greater usage of the Assistance AP, Members information such as, Medical and Country Guides/Information and other services that increase visibility of International SOS solutions and key features
? Account Plan. Develop and implement Account Plans for Strategic Accounts
? Growth Practively. Administer renewals, drive up-selling and cross-selling initiatives.
? Administrative. Co-ordinate appropriate administrative and financial activities for clients including billing, contract review, pricing, invoicing and AR collections. Ensure authorisng persons are updated quarterly.

Required Skills and Knowledge:
? Minimum 5 years’ experience in an Account Management role with gross profit responsibility. Proven track record in account renewals, extension and growth required.
? Direct B2B solution/consultative selling experience to in engaging Chinese Companies, including state-owned enterprises and privately owned enterprises.
? Account Management experience in the China required / preferred.
? Exposure to working in a cross-border engagement sales environment an advantage.
? Educated to University level
? Ability to communicate in English and Chinese fluently, (oral and written) is required.
? Occasional travel within China