本职位隶属于泰科电子汽车事业部下的销售部门，需要对口汽车行业中的客户，工作重点是根据客户要求的时间，协调公司内部资源确保货物准时送达客户端。
1） 订单录入
及时到客户网站上下载订单和预测，整理后导入SAP系统。需要根据系统提示的问题，协调客户，销售，计划解决问题，确保订单和预测的正确性。
2） 跟踪料况，确保及时发货
1.根据客户的需求，协调内部计划员及时追货，入库，协调仓库及时发货，跟踪货物送达客户端。包括客户的新项目样品件、量产件及售后件需求。
2.了解VMI/CMI的操作流程，定期跟踪VMI/CMI的库存水位，及时补货；并跟踪管理客户已消耗但未开票的数量，以及已收货但未消耗的库存。
3） 每月管控货款
针对客户没有及时支付的过期货款，需要催促客户付款，协助销售达到每月指标。
4） 质量问题处理
利用SAP系统，对公司内部已经确定的质量问题进行退换货或者退货退款的安排。
5） 客户特殊要求
1. 了解客户发货时的要求，如标签、送货单、周转包材等，提前做好WI给到仓库。
2. 每月根据客户提供的结算单进行对账，并通知财务开票。
6） 其他
1. 协助销售进行价格申请及调整
2. 相关paper work的操作，如新建账户，FOC，CR&DR/Rebate/Cost claim等
职位要求：
1） 大学本科，英语四级，有工作环境中的商务英语读写能力
2） 有相关跟单或计划经验两年以上
3） 有较强的协调，沟通，抗压能力
4） 有SAP系统使用经验
5） 掌握MS Office (e.g. Excel) 基本技能
1. Responsibilities
Delivery Management
· Forecast monitoring and management,
· On-going Backlog management
· Scorecard coordination within the Sales and Functional customer Team members
Billing Generation
· Proactive Billing Management process
· Pricing - Contract expiration management and quote follow up.
· Credit Management - Work with Customer, sales and A/R on overdue payment and invoice issue management.
Satisfaction Management
· NPS/Customer Service Transactional Survey Improvement Process: Identify and drive corrective actions to recurring issues to create sustainable improvement. Create awareness and accountability to other functions based on VOC
· Quality/Complaint Awareness: Act as focal point for sharing and communicating quality status.
· Communication: Establish and maintain regular performance review meetings with sales team and other relevant functions
· Coordinate major satisfaction activities with the Customer Care professionals assigned to the same Customers in the same region and outside the region
2. Qualifications
· Bachelor’s Degree in related field with 3+ years experience
· Demonstrated, excellent communicator (verbal, written, spoken) with exceptional listening skills
· Demonstrated ability to take ownership of, and maintain progress on, multiple tasks
· Demonstrated adaptability to changing priorities, strategies and business conditions
· Demonstrated ability to thrive in a self managed environment that encourages decision making while influencing participation and innovation within the team
· Advanced knowledge of Microsoft Office Suite
· Working knowledge of SAP preferred