Purpose
To be the customer’s single point of contact on marine products, advising customers on which products to buy when, where, why and how. Proactively follow up quotes from customers to increase likelihood of buying and building relationship with the customers as an advisor delivering excellent customer service and work closely with our Order Processing Centres to ensure smooth handling of customer transactions.

Main responsibilities
? Advise and support customers on what to buy, where to buy, why to buy and how to buy from WSS MP through good commercial and technical guidance.
? Proactively follow up enquiries and RFQs
? Work closely with the customers, understanding their needs and supporting their requirements related to the total WSS customer offer.
? Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests.
? Assist Order Processing Coordinators with interpreting the RFQs and POs and with seeking technical advice if appropriate.
? Keep Account Managers, Sales Support and Credit aware of all key issues relating to their customers.
? To be a member of the sales team for the respective account portfolio
? Responsible for handling of warranty claims, product return and change in cylinder ownership as per prevailing policies and procedures.
? Follow up complaints/non-compliances through improvement/complaint system in place.

Qualifications
Mandatory requirements
? College above in business related studies or relevant work experience
? Fluent in English – both in writing and speaking.
? Computer literate
? Solid commercial understanding, with professional and proactive attitude and ability to identify business opportunities.
? Supporting and co-operating attitude adapts to the team and builds team spirit; listens, consults and communicates proactively; upholds ethics and vales.
? Excellent interacting and communicating skills: communicate and networks effectively; establishes good relationships with customers and colleagues; speaks clearly and fluently.
? Excellent organising and executing skills: plans ahead and works in a systematic and organized way; follows directions and procedures; focuses on customer satisfaction and delivers a quality service or product to the agreed standards
? Ability to adapting and responding to change adapts to changing circumstances; accepts new ideas and change initiatives; shows respect and sensitivity towards cultural and religious differences.

Additional preferences
? Excellent telephone sales skills
? Good analytical skills, attention to detail and follow through.
? Ability to communicate on all levels.