Job Summary:
The customer service representative will be primarily responsible for
providing customers with a quote, receiving the orders, updating delivery
progress and invoicing.
Relationships:
Direct Manager: Customer Service Manager
Functional Supervisor:
Essential Responsibilities and Duties:
? Performs administrative functions supporting customer service functions,
sales order entries
? Provides monthly status of open orders and follows up with both customers
and production
? Maintains record of assets' delivery progress and invoicing
? Interacts with Production/ Buyer/ Planner for follow up of customer orders
? Resolves licensing issues received from customers and record in support
database
? Maintains and improves the integrity of the data in the MFGPRO database
? Quote process systematically
? Monitor and improve On-time shipment
? Shipping process improvement
? Order expediting management
? TCC management and compliance
Education Background:
? Bachelor ‘s Degree minimum (in Engineering preferred)
Previous Experience and Competencies:
? Previous experience in Customer Service will be a bonus
3-4 KPI or objectives the candidate needs to achieve.
? On Time Shipment
? Quote Lead Time
? TCC Compliance
Behavior
? Learns quickly
? Adapts to new situations
? Communicates effectively
? Attention to detail Initiative, continuous improvement on processes
? Good general fitness and health