Job Description
？ Be the key contact to communicate seamlessly between customers and global operations team, major area is Asia.
？ Build and maintain KAM/ISC/E-commerce customers through relationship management to meet exceeded customers’ expectations.
？ Maintain and update customer profile including Standard Operating Procedures (SOP), rate file, contact list, etc.
？ Prepare regular KPI & performance review QBR, MBR.
？ Manage and implement new account/project for KAM/ISC/E-commerce accounts, logistics and transportation network optimization.
？ Highly collaborate with local operations and overseas teams, proactively drive operations excellences against committed service levels.
？ Initiate and drive continuous process improvements for better productivity and operational performance
？ Support commercial team with client visits and promote company’s product.
？ Handle ad hoc projects as assigned

Requirements:
？ University Degree holder or equivalent qualification
？ +5 years’ relevant experience in account management field with proven track reference in managing global / key accounts.
？ In-depth knowledge and experience with Freight Forwarding and Supply Chain Management, Contract logistics would be a bonus.
？ Possess analytical and problem-solving skills, task-oriented with good knowledge in presentation and negotiation techniques
？ Work independently and proficiency efficiency
？ Excellent command of spoken and written English, Putonghua & Cantonese
？ Excellent computer literacy of Excel, PowerPoint and Word