Key Responsibilities:
1. Act as communication coordinator from the Service Centre towards assigned customers.
2. Manage both EDI and manual customer order entry.
3. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
4. Communicate with Sales team and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
5. Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
6. Manage customer returns / RMA and invoice discrepancies.
7. Communicate with the customers regarding order confirmation, shipping and tracking information.
8. Create and send out defined reports to the customers on a regular basis.
9. Occasionally participate to meetings with customers as required.
10. Manage customer forecast communication both internally and externally.
Additional Responsibilities:
1. Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business.
Knowledge & Skill Requirements:
1. Minimum of 3 years’ experience is preferred.
2. Excellent writing and verbal communication skills for business
3. Bachelor’s degree
4. Customer oriented with customer service background.
5. Process driven and very strong in problem solving.
6. High level of ownership and accountability for assigned tasks.
7. Great team player.
8. Good communication skills suitable for both internal and external communities.
9. Can effectively cope with change and be comfortable with ambiguity.
10. Ability to respond rapidly and professionally to the demand of a high-pressure commercial environment.
11. Willing to work in a challenging and multicultural environment.
12. Fluent written & oral English for business