Brief Introduction 职位简介
? Assist with resident manager to help integrate various resources to ensure the orderly operation of the property, and to create the maximum profit according to Ascott's strategy.
协助驻店经理整合各种资源，确保物业所有工作有序进行，并且根据雅诗阁的策略创造利润的最大化。
Major Responsibility 主要工作职责
? To work collaboratively with resident manager, finance, sales, operations functions to achieve the revenue and expenditure targets.
与驻店经理、财务、销售、运营部门一起协力合作，达到财政收支目标。
? Responsible for the classification, sorting, filing and storage of documents, finishing filing all the required financial reports and consolidating to uniform version.
负责公司各种文件资料的归类、整理、建档和保管工作，整理所有需要的财务报告并统一版本。
? Timely process and archive all daily documents of resident manager.
及时处理驻店经理的各种日常文件并进行归档。
? Assist with residence manger in adopt and supervision all existing programs to ensure the smooth implementation of all company policies, regulations and the behaviors.
协助驻店经理运用及监管所有现有程序，确保公司政策和制度以及公司各项行为的顺利实施。
? Assist with residence manager in conduct daily affairs, responsible for the supervision, coordination and implementation of work assigned by resident manager, as well as timely report to the resident manager.
协助驻店经理日常事务的开展，负责驻店经理交办工作的督办、协调与落实，并及时向驻店经理进行汇报。
? Maintain good communication and coordination with all partners.
保持各合作方的良好沟通和协调。
? Establish and maintain good customer relationships, including implementing customer strategies to improve guest satisfaction; actively and effectively handling guest feedback and complaints.
建立和维系良好的客户关系，贯彻包括客服策略，以提高客人满意度；积极有效的处理客人的反馈和投诉。
? Be a property manager on duty on a regular basis.
定期担任物业值班经理。
? In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
? Any other tasks assigned by residence manager.
完成驻店经理交办的其他事宜。
Requirements 资质要求
? Major in hotel, tourism or economic management;
酒店或旅游、经济管理类专业毕业；
? 1-3 years practical management experience in serviced apartments/four-star international branded hotels;
1-3年服务公寓/四星级国际品牌酒店实际工作经验；
? Good operational management expertise and financial knowledge;
良好的运营类知识和财务类知识；
? Familiar with local legislation and regulations;
熟悉当地的法律法规等规章制度；
? Good listening, speaking, reading and writing communication skills in Mandarin and English (multi-foreign language ability is preferred);
良好的中英文听、说、读、写沟通能力（掌握多国语言者优先）；
? Proactive and good communication skill;
高度的积极性和良好的沟通能力；
? Work hard, ambitious and strong sense of responsibility;
工作努力，积极进取，责任心强；
? Good teamwork and organization skills, able to withstand strong pressure.
良好的团队合作精神和较强的组织能力，能承受较强的工作压力。
华东地区储备