At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth. Our tools speed up production by automating routine checks and corrections, freeing developers to grow, discover, and create. IntelliJ IDEA is a well-known polyglot IDE. And historically, we mostly did our job for the end users, who are mainly different kinds of software engineers. However, recent investigations attracted our attention to the companies as business customers with unique needs. That’s how we started this journey and even invented new b2b products. Our Customer Success department is very new. However, it’s already very important and useful for our customers.
Now we are looking for a China based Engineer to join our growing team. In this role, you will work to maintain close working relationships with our existing customers in the Chinese language market and help grow the business.
As part of our team, you will:
* Manage large existing accounts, work proactively to preserve and develop them, and keep the customers up to date on product developments.
* Hold regular discovery calls with existing customers to identify and resolve potential issues early on, helping to understand their current use of the product, relaying important feedback to the product team, and helping to optimize a customer’s use of the product by suggesting new features or improvements that could be incorporated.
* Handle escalations from customers and help manage expectations on both the internal product team and the customer.
* Provide technical guidance to existing customers and pre-sales engineering assistance to potential new customers.
* Develop key sales, demo, and technical documentation for JetBrains’ products and adapt existing demos for specific use cases.
* Visit customer offices when necessary.
Requirements:
* Strong experience with software development processes and best practices.
* Technically competent, business oriented, and focused on the customer's needs.
* Hands-on experience in software development, QA, IT, DevOps, ML, or any related IT field.
More different fields are better.
* Knowledge of development tools and technologies.
* Problem-solving and analytical skills across technical, product, and business areas, with an ability to grasp a customer’s needs and suggest suitable solutions.
* Customer-facing experience in sales engineering, customer success engineering, or another similar customer-facing field would be beneficial.
* Strong interpersonal communication skills, both verbal and written.
* Can speak and write English fluently, as it is the preferred language of communication within the team. And speak native Chinese mandarin with customers and partners.
* Understanding the needs of different target audiences and experience driving technical discussions with both a technical and non-technical audience.
* Comfortable giving both in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demos.
* Able to work efficiently and successfully without direct supervision in a distributed team.
* Have a proven track record of building and developing relationships in the B2B world. An existing B2B network in China local major technology companies would be beneficial.
We offer:
* Fascinating work in a dynamic, friendly team.
* Competitive salary.
* Flexible working schedule.
* 25 days of paid vacation (local regulations may apply).
* Excellent opportunity for professional and personal development, including travel to professional conferences worldwide.
* Health insurance with a premium fully paid by the employer.