Requirements/任职要求
1．University degree or above, more than 3 years of automotive industry quality work experiences;本科及以上学历，有汽车行业质量工作经验3年以上;
2．Knowledge of APQP, PPAP, FMEA, SPC, MSA etc;了解质量五大工具；
3．Ability to analyze problems with 8D, excellent data analysis skills, proficiency in using fishbone diagrams, 5why and other tools;能够熟练运用8D分析问题，具备出色的数据分析能力、熟练运用鱼骨图、5why等工具分析问题；
4．Knowledge of the requirements of quality management system, like IS09001, IATF16949, VDA6.3 etc.了解IS09001、IATF16949，VDA6.3等质量管理体系要求；
5．Familiar with the inspection tools, like calipers, micrometer, projector, etc.熟悉并使用基本的检测工具，如卡尺，千分尺，投影仪等；
6．Knowledge of office software, incl. but not limited to Word, Excel, Powerpoint, Outlook, etc. 了解办公软件，包括但不限于Word, Excel, Powerpoint, Outlook 等；
7．With strong sense of responsibility and team spirit, also be good at organizational and communication skills;具有较强责任心和团队精神，具有良好的组织和沟通能力；
8．Basic English language skills required (ability to use English to write reports, read and write emails, and conduct conference calls in English, etc.)基本的英文水平要求（能够用英文编写报告、读写邮件、英文电话会议等）
9．Familiar with the relevant standards of the automotive industry, knowledge of fasteners and application standards;熟悉汽车行业相关标准、紧固件知识和相关应用标准；
10．Comply with laws and regulations, abide by the company’s rules and regulations;遵纪守法，遵守公司的各项规章制度；
11. Good mental and physical conditions良好的身心健康状况

Responsibility/职责
1．Receiving and handling customer complaints, listening to customer complaints, collecting customer data and needs;接收和处理客户投诉、倾听客户抱怨、收集客户数据以及需求；
2．Lead and set up problem analysis team, coordinate with relevant departments to handle customer complaints, problem analysis, correction, as well as continuous improvement and problem summary主导并组织成立问题分析小组，协调相关部门共同处理客户投诉、问题分析、纠正，以及持续改进和问题总结
3．Follow up on the analysis and improvement of customer complaints, carry out verification of corrective actions, release and close complaint;跟进客户投诉的分析和改进，对纠正措施进行核查，发布和关闭投诉；
4．Responsible for review, disposal and release management of abnormal incoming materials负责异常来料的评审、处置以及放行管理；
5．Responsible for submitting relevant customer complaint reports such as 8D, etc.负责提交客户相关的报告，如8D等.
6．Responsible for record filing and documentation of customer complaint information;负责客户投诉信息的记录归档和文件化管理；
7．Participate in internal/external change management参与内/外部的变更管理.
8．Responsible for production process quality management, as well as non-conforming product disposal and analysis负责生产过程质量管理，以及不合格品的处置和分析
9. Maintain and support 6-S principles and initiatives 支持及推动6S的推行
10. Other work assigned by superior and company 上级领导及公司分派的其他工作