We are actively looking for an enthusiastic and inventive Customer Success Manager to nurture and maintain long-term relationships with our customers. This is an excellent opportunity to join one of the most successful companies in building materials industry.

You will be the business advisor and main point of contact to a customer's pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our customers.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced company and contribute to shaping its future, this is the role for you to make a difference.

The mission of this role will be:

Improve the success of our interactions with customers – leading to increasing profit.

In general: take ownership to improve the service experience based on structured analysis and in close cooperation with each department contributing to the customer experience.

More specifically: optimize internal processes to improve customer experience to drive revenue and increase profit by best-in-class service. Build structured business intelligence framework to improve control and transparency regarding results. Drive projects related to building/improving revenue streams and process streamlining. Contribute to various projects to develop new competences and future markets.


Qualifications:
3+ years working experience in the field of processes/analysis related to customer/sales management; at least 1.5 years work experience in China;
China work permit;
Chinese language study certificate;
Work organization: structured task, time and priority management ;
Leadership: winning personality, leading by example, maximising results;
Teamwork: motivational co-worker with interest to work with others;
Communication: outgoing communicator with clear messages, skilled facilitator of discussions and brainstorming in multicultural groups;
Analytical: connecting dots and develop solutions, number- and process minded