Business Relationship and Governance Management: ？ Relationship Management Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as VEC portal overview, training, access requests and ongoing Customer needs. ？ Operational / Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted. Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and innovation for continual service improvement ？ ？Skills and Qualifications ？ 2-3 years of related service management experience Strong organizational, presentation, and problem-solving skills Demonstrated experience with verbal and written communication Business and Financial acumen Ability to communicate with multiple levels of leadership Preferred ITIL v4 Foundation Certification Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word
