Responsibilities:
? Ensures Transportation arrangements are made for shipments by the following: 确保以如下要求应对客户相应的运输安排：
o Provide timely and professional written and verbal responses to customer requests
对客户的要求提供及时、专业的书面和口头反馈
o Book transportation loads in the Transportation Management System
在运输管理系统中完成运输订舱操作
o Monitor team mailboxes 维护并协助管理团队公共邮箱
o Resolve simple exceptions to any pre-defined processes 解决简单的超出预定 SOP 的异常情况
o Track & trace shipment milestones, coordinate with carriers for key activities 追踪货物动态，与承运人协调关键时间节点操作
o Make any necessary changes as requested by the customer within the Transportation Management System 根据客户要求，在运输管理系统内进行必要的更改操作
o Manual build and create new Transportation loads within the Transportation Management System 在运输管理系统中手动创建新的运输订单
? Run, format, or distribute any reports to the appropriate internal or external parties
在系统中生成并制作业务所需报表，并合理发送给内部/外部相关人员
? Contribute to projects that utilize the TMC project-based delivery model
积极参与并在致力于持续改善的 TMC IMPACT 项目中做出贡献
Requirements:
? University degree required 本科及以上学历
? Experience in a customer service, operations or logistics environment preferred
有客户服务、运营或物流工作经验者优先
? Detail oriented 注重细节
? Able to work in a fast-paced and dynamic environment 能够适应快节奏，精力充沛的工作状态
? Friendly and articulate phone demeanor 友好、清晰的电话风格
? Strong verbal and written communication skills; 较强的口头和书面沟通能力；
? Ability to problem solve quickly and accurately 快速准确地解决问题的能力
? Ability to prioritize and handle a variety of tasks 能够优先处理和处理各种任务
? Demonstrated experience in Microsoft Office Suite 在 Microsoft Office 应用软件方面有丰富的经验
? Excel experience preferred 有 Excel 经验者优先
? Ability to work flexible schedule on occasion, including overtime hours when requested 能够偶尔接受灵活的工作时间安排，包括如有必要的加班时间