Job responsibilities
岗位职责：
1.Provide timely and proactive responses to inquiries from overseas branches.
对海外代理的询价予以及时、积极的回复。0202
2.Be responsible for contacting the shipper , inputting cargo data into the system and checking documents.
负责联络发货人出货，系统输入，核对文件。
3.Provide tracking services to overseas customers to ensure smooth business operations for each shipment.
对海外客户进行跟踪服务，保证每票业务操作顺利 。
4.Coordinate and resolve customer inquiries, complaints, disputes, and other situations.
客户咨询、投诉、纠纷等情况的协调解决。
5.Promptly handle and solve problems that occur during the operation process.
及时处理解决操作过程中发生的问题。

Qualification:
岗位要求
1.College diploma or above.
大专及以上学历。
2.Good computer skill, familiar with MS-Office Suite (Outlook, Excel02and Word).
良好的计算机技能，熟悉微软办公软件（Outlook、Excel和Word）。
3.CET-4 and above.
英语四级及以上。
4.Strong teamwork spirit, self-motivated.
具有较强的团队合作精神，有上进心。
5.Stable, carefulness, responsible, efficient, positive, Can-Do attitude.
稳定、细心、负责、高效、积极、敢做的态度。