About AMS We are AMS. We are a talent solutions business. Working with clients across the globe, we have learnt what it takes to build a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the complex needs of the talent you are seeking to engage - whether that talent is external to your business or already inside it. Taking a holistic approach to the HR value chain and to attracting and retaining a world class workforce enables business success. 10,000+ experts, across 120+ countries, speaking more than 50 languages, delivering projects for the world’s most admired companies. We are AMS. This is what we do. Talent is our world. Purpose and position in organisation The Senior Recruiter will support client hiring managers with filling their vacancies to target start dates ensuring all quality thresholds and SLA/KPIs are met. They will deliver excellent recruitment services to the client in line with agreed service levels, acting as the custodian of candidate quality and the hiring manager experience, working in conjunction with colleagues in teams such as Sourcing and Administration Senior Recruiters will be aligned to high touch client business units or stakeholder groups that require additional attention. This may be in the form of more rounds of interviews, more data/insight led consultation, more complex offer negotiation, intricate reward structures or interfacing with more senior hiring managers. They will follow a high touch workflow investing more time at each stage of the recruitment process than a Recruiter. Performance Outcomes/Accountabilities(specific targets to be set by accounts) Stakeholder Relationships - Maintain or achieve x% improvement on average annual Client CSAT score - Maintain or achieve x% improvement on average annual Candidate CSAT score Recruitment Delivery - x% compliance against client SLAs/KPIs ￡x liabilities for failed SLAs/ KPIs where applicable and measurable for the client - Achieve/exceed monthly hiring/productivity target Technology and Compliance - x% data integrity and reporting accuracy for all required ATS and CRM/manual tracker data fields, as outlined in the account operations manual - x% compliant with all relevant legislation/client compliance/AMS Business Assurance requirements Key Responsibilities Client Stakeholder Relationships - Create and maintain trusted partner relationships with Senior hiring managers/stakeholders. Independent execution of the end-to-end delivery of recruitment services to them, providing counsel, advising through insight and SME knowledge on the recruitment process and ensuring that timelines are correctly identified and met - Lead discussion on attraction strategies, working with Sourcing and hiring managers to correctly identify approach based on market and hiring demands - Make recommendations for best fit and skills profile, coaching hiring managers on what may or may not be achievable Internal Stakeholder Relationships - Monitor funnel metrics in partnership with Sourcing to ensure bottlenecks are identified and addressed ahead of time - Collaborate effectively with relevant teams, such as Sourcing and Administration teams to ensure a smooth client and candidate experience - Coach and mentor Recruiters, Sourcers and Administrators on best practice approaches and client culture, supporting them in achieving success in their roles Recruitment Delivery - Take full ownership to ensure the recruitment service is delivered in line with contractual obligations and client service level agreements - Lead vacancy consultation discussions in partnership with the Sourcer to agree the recruitment plans with hiring managers– this includes role requirements, sourcing strategy, DEI requirements, pay range, agreed timeframes, responsibilities of all involved, and the selection process - Collaborate with Sourcing team on the iterative process of narrowing down high-quality candidate and jointly review the shortlist with the hiring manager - Deliver excellent candidate experience in conjunction with the Sourcer; managing candidate satisfaction with the recruitment experience, from initial interview to start date - Support the hiring manager with hiring decisions and guide them in determining an appropriate offer; lead the (often complex) offer process and negotiations to close the candidate - Anticipate potential stakeholder issues within own area of expertise, taking action to address, and using judgement to escalate appropriately - Proactively manage the future demand by facilitating demand planning meetings to discuss forecasts with client resourcing lead team - Support development of Assessment Centre plan, where needed - Build proactive pipelining strategies and share insights with hiring managers to support strategic decision-making and execution outside of live demand. Reports regularly on progress of Talent Pool - Share and implement knowledge gained from other teams to enhance own recruitment delivery - Actively participates in, or co-ordinates projects outside direct remit of responsibility - Outline recommended continuous improvement actions and upselling opportunities to Manager – Client Services, including quantifying impact Technology and Compliance - Ensure that all changes to a candidate’s status and requisition updates are tracked in real time in all relevant systems (client and AMS) - Support account contractual management by identifying and flagging scope creep - Ensure compliance with legislation affecting area of work (e.g. age discrimination, employment risks for contractors, OFCCP, data management techniques or similar local legislative requirements) - Identify and track compliance risks in line with the overall AMS Risk Management Framework and suggest solutions. Critical Knowledge, Skills and Experience - Experience of end to end recruitment delivery with expertise in at least one market sector - Understanding of attraction strategies and candidate sourcing strategies (e.g. web sourcing, networking, advertising and database searching) - Experience of using recruitment technology - Working knowledge of legislation affecting area of work (e.g. age discrimination, employment risks for contractors, OFCCP) Desired Knowledge, Skills and Experience - Experience of working within a highly complex or matrixed organisation - Experience of working with remote teams - Experience of using databases - Additional language skills
