The Warehousing Operation Manager supports the local teams in the preparation-phase and the implementation activities of new Contract Logistics operations. This includes legal compliance and understanding customer requirements, as well as setting up warehouse operations.

The Warehousing Operation Manager will:
- Understand customer needs and requirements to develop an effective implementation plan
- Support the local team in attracting new warehouse Service opportunities and the bidding process, communicating with customer from prospect to implementation.
- Support the local team to:
develop implementation plans
develop MHE and investment plans
develop local process descriptions and work instructions
Implement operations for new businesses
- Project management of warehousing logistics / operation projects
- Monitor implemented operations to ensure agreed performance levels and cost are achieved
- Benchmark local operations and implementation of best practices

MAIN RESPONSIBILITIES
- Work with local teams to ensure that implementation of new warehousing/ logistics operations is delivered on-time with the correct quality and within budget.
- Analyse current set-ups, drive general activities and if necessary, re-design the warehousing operation processes, supervise change management and drive improvement of the operations.
- Provide specialist competence, support and training to all applicable personnel at local companies to help secure the quality of the operation.
- Maintain a network for Warehouse operation Management personnel within the regions, and drive competence development and sharing of best practices.
- Participate in and contribute to the Warehouse operation Management network, to help to maintain global Warehouse & Distribution competence.
- Establish inspections processes and procedures to ensure customer requirements are fulfilled, and ensure they are correctly implemented and updated.
- Gather information about the performance of different processes and areas, and drive implementation of improvement actions when required.
- Handle complaints received from Customer, ensuring they are efficient and focused on ensuring customer satisfaction.
- Handle complaints opened to suppliers.

EXPERIENCE
- Minimum 8 years’ solid experiences from warehouse operation management. (mandatory)
- Minimum 5 years of direct responsibility in managing large warehouse operations
- Manufacturing experiences of industrial products (preferred)