1-2 years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
? Hands on experience in installing, troubleshooting, and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
? Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
? Ability to lift / move computer equipment weighing up to 50Lbs.
? Skilled in desk side support and PC break/fix including basic administration of Windows O/S, O365,etc.
? Experience with Anti-spyware and Anti-virus software.
? Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
? Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers all under ‘Smart Hands’ capability.
? Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
? Good written and oral communications skills with clients and management as well as people skills.
? Ability to work with deadlines and complete tasks on-time.
? Knowledge and experience of ticketing tools ( Manage Engine / ServiceNow / Remedy etc.),