Job Purpose
Communicated with client and monitor export operations to make sure the customer satisfactory maximize profitability, cost efficient operations.
及时和客户保持沟通并安排海运出口事宜，操作及安排整个海运出口的相关事宜， 和船公司/订舱代理/车队/报关行 保持联系安排具体事宜，控制每票货物的收入和成本,为客户提供优质，高效，满意的服务。
Functional Responsibility
1. Receive booking from suppliers/shippers/sales etc , and make export booking sheet in accordance with shipping order's details;
接收客户托书，根据客户要求订舱；
2. Handle day-to-day export operational overall process, covering booking, transportation, Inspection, customs declaration, delivery and shipment tracking etc;
负责接单后出口运输整体流程运转，订舱、运输、查货、 报关、交货和货物跟踪等；
3. Be responsible for answering goods operation problem, communicate with shipping line/ customs broker/trucking agent/customer settle customer consulting;
负责解决操作过程中的问题，和报关行、拖车公司、客户等协调、沟通，解答咨询；
4. Assist C/S to provide good service for customers and maintain customer relationship. Also assist to keep porforlio going and new business landing;
配合客服为客户提供专业良好的服务，维护客户关系，协助公司原有业务的持续和新业务的引进；
5. Update and maintain customer information, SOP and supplier information timely;
及时更新维护客户信息、SOP和供应商信息；
6. Be responsible for handling all kinds of emergencies and report to the leader;
负责处理各类突发事件并及时向上级汇报；
7. Complete other work arranged by direct supervisor and department manager.
完成直接主管或部门经理安排的其他事宜。
Personal Capabilities & Education
1. College degree or above, logistics/foreign trade or related major preferred;
专科及以上学历,物流/外贸或相关专业毕业优先考虑；
2. Be carefully, serious, good communication, good teamwork spirt, open and clear character, can under the strong working pressure;
认真细心,善于沟通，有良好的团队协作精神；性格开朗，能承受一定工作压力；
3. Familiar with office software, good listening and speaking ability, good communication with overseas agent independently;
熟悉office办公软件；有良好英语听说写能力，能独立与海外代理及客户沟通；
4. No experience is accepted and 1 year forwarding operation experience prefer;
接受无经验，有货代业务指定货操作1年以上经验优先；
5. Sense of responsibility, ability to multi-task, manage time and work in time.
责任感强, 能同时处理多项工作任务，良好的管理工作时间并按时完成工作。