Essential functions:
1) Communicates inside and outside the organization to keep key accounts in online channels up to date on relevant information, including forecast, inventory, product assortment, sample management, brand price system, and vendor order follow-up.
2) Manage external online retailers to achieve targeted revenue, P&L, channel coverage, and penetration while following the brand guidelines and channel strategy.
3) Monitor the monthly revenue and profitability at sell-in and sell-out for external online retailers across all their channels.
4) Responsible for maintaining relationships with existing e-retailers and online wholesale retailers in assigned channels. Frequently communicate with all the online retailers and train them to maximize their performance and to ensure alignment across the market and proper behavior in daily operations.
5) Make monthly sales reports, quarterly business performance reports, and an immediate reports as requested by the management
6) Stay aware of the business status, challenges, concerns.
7) Follow up on challenges and requests from online retailers and find the root cause to develop action plans to make counterproposals, including but not limited to, product assortment, listing, visual merchandising, sales promotion, sales tools, and marketing campaigns.
8) Monitor the receivables and payments for healthy and sustainable business growth.
9) Manage the purchase orders and inventory of online retail, leverage the orders and inventory allocation, monitor prices and goods flow, and make logistic arrangements.
10) Make a weekly report to align with the omni-channel strategies, seasonal promotions, and overall operation directions to guarantee unified and proper brand VI, product profile, promotion management, and on-page media investment.
11) Review and analyze the market scalability to help determine proper online B2B2C retail business strategies, including but not limited to category tactics, channel tactics, pricing strategy, etc.
12) Educate and sell online clients and e-platforms the full Herman Miller product collection through presentations, quarterly training, entertainment, and project development for further business growth.

Knowledge and skills：
1) Business development, sales, and marketing experience in the furniture category.
2) Keen to learn, open-minded with problem ownership, and desire to work as part of a team.
3) Understanding of the importance of Corporate Values and their implementation.
4) Good interpersonal and communication skills.
5) Passion for premium furniture, design, and sustainability.
6) Ability to connect with people via both one-on-one and group interaction.
7) Ability to handle problem resolution smartly and confidently, such as price, delivery, OA, installation, and warranty-related problems.
8) Organized and able to multitask and retain and understand high levels of product, project, client, and process information.
9) Ability to work to brand protocol and process while respecting Herman Miller’s work ethic and its local protocol without direct supervision.

Education and experience
1) A bachelor’s degree or equivalent degree in Interior Design or ecommerce is preferred.
2) 3-4 years of online retail experience, KA management experience.
3) Native Chinese. Better be fluent in English.
4) Computer savvy with working knowledge of MS Office including Outlook, Excel, and Word; and ability to learn Herman Miller-specific computer functions.


工作内容：
1） 在组织内外进行沟通，使在线渠道中的关键客户了解最新的相关信息，包括预测、库存、产品分类、样品管理、品牌价格系统和供应商订单跟进。
2） 管理外部在线零售商，以实现目标收入、损益、渠道覆盖率和渗透率，同时遵循品牌指导方针和渠道战略。
3） 监控所有渠道的外部在线零售商的每月收入和盈利能力。
4） 负责与指定渠道的现有电子零售商和在线批发零售商保持关系。经常与所有在线零售商沟通，并对他们进行培训，以***限度地提高他们的绩效，并确保整个市场的一致性和日常运营中的正确行为。
5） 根据管理层的要求，制作月度销售报告、季度业务绩效报告和即时报告
6） 了解业务状态、挑战和问题。
7） 跟进在线零售商的挑战和要求，找出根本原因，制定行动计划，提出反建议，包括但不限于产品分类、上市、视觉营销、促销、销售工具和营销活动。
8） 监控应收账款和付款，以实现健康和可持续的业务增长。
9） 管理在线零售的采购订单和库存，利用订单和库存分配，监控价格和物流，并进行物流安排。
10） 每周报告，与全渠道战略、季节性促销和整体运营方向保持一致，以确保统一和适当的品牌VI、产品简介、促销管理和页面媒体投资。
11） 审查和分析市场可扩展性，以帮助确定适当的在线B2B2C零售业务策略，包括但不限于品类策略、渠道策略、定价策略等。
12） 通过演示、季度培训、娱乐和项目开发，教育和销售在线客户和电子平***整的Herman Miller产品系列，以实现进一步的业务增长。

教育和经验：
1) 室内设计或电子商务学士学位。
2) 3-4年销售经验，KA管理经验.
3) 家具行业经验, 能够独立处理问题解决，如价格、交付、OA、安装和保修相关问题。
4) 能流利地说英语。
5) 良好的人际交往和沟通技巧。
6) 精通电脑，熟悉微软办公软件，包括Outlook、Excel和Word。