A brief summary of the provided position as below 本职位概述如下: The main responsibility of the IT Coordinator is to oversee the planning, implementation, and maintenance of an organization's information technology systems. This role involves coordinating IT projects, managing hardware and software installations, providing technical support, and ensuring the overall efficiency and security of IT infrastructure. Additionally, IT coordinators may collaborate with various departments to understand their technology needs and implement solutions to enhance overall organizational productivity. Professional Competencies (Duties and Tasks) 职业能力(职责与任务) * Overseeing IT projects from initiation to completion, ensuring they align with organizational goals. * Providing advice on the most suitable IT choices * Providing technical support to the organization * Coordinating the installation, configuration, and maintenance of hardware and software systems. * Coordinating with different departments to understand their technology requirements and implementing solutions accordingly. * Collaborate with vendors for IT-related purchases and services. Define, implement, and maintain guidelines and procedures for efficient support, assistance and self-service are in place. * Make necessary arrangements with external providers and suppliers to ensure availability of correct technology for user support. * Make sure correct training and technology instructions are in place and up to date to enable efficient operations. * Conduct trainings when applicable * Work with support cases ensuring good communication and information flow * Take measures to follow-up, escalate and resolve or complex support cases Desirable experience & qualifications 任职要求 Education and Experience * Bachelor’s degree in information technology or related field. * Proven experience in IT coordination or a similar role. * Strong knowledge of hardware, software, and networking systems. * Excellent problem-solving and communication skills. * Ability to work collaboratively with cross-functional teams. * Familiarity with data security best practices. * Certifications such as CompTIA A+, Network+, or equivalent are a plus. * Solid team player with excellent interpersonal and communication skills with internal and external team * Experience within the profession, 2-5 years Knowledge, Skills and Abilities * High ability to make the right prioritizations in stressful situations * Presentation skills * Ability to plan the work and activities * Ability to create cross functional net works * Creative in create solutions to problems * Analyze failure statistics and see patterns and propose appropriate corrective actions * Leadership abilities (be the good example)-