Skills and Qualifications
? Bachelor’s / University degree
? Engineering or Computer Science / Technical degree (good to have)
? Total 8+ Years in IT Industry
? 5+ years of work experience in equivalent project management role for technology organization(s)
? Strong communication skills – both oral and written
? Excellent judgement and negotiation abilities to deal with project and Customer change requests.


Certifications:
? Project Management certification (Any of the following Prince 2, PMP)

Technology:
? Infrastructure experience
? Background of IP Network background and managed Networking Projects:
o routing public and private networks
o LAN switching
o transport operations
o network surveillance
o central office equipment installation
o network monitoring and control
o Wireless Access
o IP telephony

? General knowledge areas include:
o contract management
o vendor management
o provisioning
o maintenance
o billing
o database management and design operations
o administration and management of associated Network Operating systems and interfaces required to respond to internal and external service requests.
Detailed Job Description:


？ Managed Services PM support differs from typical PM support as PMs are linked to supporting contract deliverables through the lifecycle of the agreement.
？ Management skills certification
o Risk Management
o Negotiation Skills
o Interpersonal Communications
o Time Management
o Change Management
o Quality Management

Job duties shall be as more fully set forth within the descriptions of this SOW and may include, but not be limited to, the following:

● Prepare and deliver Customer program plan to ensure accurate expectations are set and advise Customers of any critical project Milestones.
● Provide and arrange support across regions for global programs.
● Lead the project team (as the overall primary point of contact) throughout a Customer Program lifecycle and ensure that all key Milestones are met.
● Ensure that project delivery activities are coordinated between the Customer, Sales account team, and internal groups (e.g. Service Delivery, Billing, and Service Management)
● Ensure that a clean hand-over to the Customer & Service Management team at the close of each project is facilitated.
● Capture Customer business priorities, critical information & agree project plan.
● Ensure that service activations are scheduled & facilitated with the Customer.
● Coordinate, host and attend virtual team meetings with Customers, account teams, and internal groups.
● Proactively provide the Customer, Sales Rep(s) & Service Manager with frequent project progress reports, highlighting Risks, Actions, Issues &/or Dependencies (written & verbal as appropriate)
● Provide project dashboard reports to key internal & Customer stakeholders.
● Assess, record & mitigate risks / dependencies against project on-time delivery, quality &/or budget.
● Lead cross functional teams to take preventative (& corrective) action on any project related issues and escalate as required to ensure Customer requirements and due dates are met.
● Ensure that programs are documented to a high standard, communicated and agreed with the Customer according to the Project Management standards and the contract.
● Ensure that Customer surveys are initiated at the completion of each project.
● As required by Customer agreements, attend in-person face-to-face meetings